I recommend not adding something o to the order that wasn't told to the customer. I had a order setup online to pickup a truck, I did not want the safemove insurance so I didn't select it. When I went to pickup the truck the person in the store couldn't figure out how to do anything. He had the boss come out and he just remake the truck order and didn't tell me he added on the insurance. My total was 130$ over what is was suppose to be. Probably won't use the service again, that is basically theftJacob P.
Kimberly Mini Mart
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Kimberly, WI 54136
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 2.5 Average Customer Rating
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Pickup of our vehicle was an extremely frustrating experience. This is a convenience store that handles U-Haul on the side. We were picking up furniture in the Appleton area and bringing it back to Green Bay. So, we were told we could pick up a truck in the Appleton area and return it at the UHaul De Pere location. The gentleman at the Appleton area location insisted the system wouldn't let him do that. At one point he folded his arms and said "I cannot help you." We finally got him to get that process done, then, he couldn't locate a key. The whole process took over an hour. It was extremely frustrating.Jerome B.
The worker was of no help. His comments when I asked him what to do with the truck were "we are just a drop off site". So when I went out to park the truck in the gas station lot I noticed a key drop box. The employee didn't even know it was there. There was just no personal touch at either end.MARK R.
The truck was not maintained very well had snow on it when I got there,balled tires, two moving dollys when I requested not to have any, and duct tape across the windshield holding the windshield seal on. Also the truck was filthy on the inside of the cab and in the backJeremiah L.
Service was fast!MACARIO G.