I returned a one day rental truck within 5 hours only from the pick up time. I tried to return the truck based on their complicated system but after waiting nearly an hour in the could outside the truck sight location, the system kept on failing to connect me with the location? 1 I called UHaul customer service to notify them, they said don't worry, we have it on record then I dropped the keys at the box and took many photos for record. I tried again for over 30 minutes but no luck. Next morning and before 24 hours from the truck pick up time, I found out they charged me an extra day rental and extra day ins., I wasted nearly 2 hours shuffled from customer service to another and on hold over and over, finally they told me they will open a dispute case for me and it may take 3 business days to hear from them. I have all documented with photos and phone log and a sent message to the store. I rented trucks in the past from U Haul include one about 6 mo. ago from the Laguna Beach location, I never encountered such a nightmare rip off experience like this location, I WILL NEVER rent a truck from this location again.Nasef B.
Aim Mail Center 35
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Laguna Niguel, CA 92677
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.5 Average Customer Rating
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The people were very nice at the store, where I picked up the U-Haul van. Thank youMark F.
We didn't receive our receipt. The woman said she would email it, but still don't have it.Robert H.
Van floors were dirty . Customer service and performance of van were excellent Online said a furniture dolly was available but it was not.SHANNON B.
The uhaul app did not work for returning the van after hours. Kept indicating that I didn't have a rental. Van was absolutely filthy inside and out. I had to clean out the rear compartment before placing my goods in there. The windows looked like they had never been cleaned.MEL M.