Extremely frustrating to put it mildly. First was told that they did not want the truck and knew nothing about the drop off. I then was told " give us the keys and leave" No post use inspection, no paperwork to sign, I tried to explain the noted discrepancy with the fuel at pick-up and was told to send the picture to a local phone number I really do not appreciate that I was asked to travel an extra 60+ miles for drop-off and I am charged the extra fuel usage to put the fuel level back to the amount it did not have in the truck to begin with. I also had to fuel my own vehicle to make the 120 mile round trip (60 there to Libby and 60 back to Rexford) for YOUR convenience. If I ever use U-Haul again, I will never offer to drop off to a location u-haul wants it to be moved to besides the closest u-haul facility. The truck also needs the front alignment to be checked. The right front tire/wheel camber is beyond limits. The tire is not evenly worn and you can notice the wheel not even with the truck
CAMERON B
Macs Market & Storage Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Libby, MT 59923
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Improve the phone and web app. I get an error every time I try to return something. I do appreciate that someone is available to call after hours and on weekends, though.
JASON MVery helpful, as a leg amputee with a prosthetic leg, I truly appreciated the staff removing the tongue from my hitch. Great customer service.
Dennis GTook them almost two weeks to process the return of my trailer after I had dropped it off I had returned everyday for the next 4 days to make sure they had the info they needed.
Morgaine HTrailer was in working condition but dirty. Had to wait for a person to show up to help me it took an hour and half to check out the trailer which put me driving at night. Also, I hooked up the trailer myself with no one assisting me.
gary r