Renting a U-Haul from this location was an extremely frustrating process. Although I was personally informed that the location would open at 10:00 a.m., no one was present during the whole day. Attempting to live verify was a nightmare. The entire process took over an hour. I will never return to this location and am highly unsatisfied with my experience with Uhaul as a whole.Paul W.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Louisville, KY 40299
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- 2.5 Average Customer Rating
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I would recommend it because it's a uhaul. However, the guy running the store was a complete prick. Like we were interrupting his day.Camby S.
Servicio muy rapido sin contratiempos y facil ..acosta C.
honestly if I could. give. 0 stars I would. we rented this uhaul to transport the decorations for our wedding. our reservation was at a location, but was then. switched. to a different location and the business was open until 6pm, which is also listed on the front door of the business.. my husband arrives, calls the business and no answer or call back, and proceeds to wait for 45minutes. we have friends waiting at our house to help us pack every single wedding item for us to leave for Tennessee! So my husband goes up to the camera shows his phone with the reservation/confirmation, the money for said reservation had already came out of my account, his drivers license, the his phone number written on a piece of paper, and even checked it in on the app He took the trailer, which we are aware he shouldn't have, but this is. our wedding. Neither my husband, nor I receive a phone call. that night or the day after. ON OUR WEDDING DAY the individual called me and informed me that he reported the trailer stolen and my husband. to. be has a warrant. out for his. arrest. I ask if we can go to another location close to us to meet his request for signatures, but he said he was unable to. We offered other solutions, but the only option he gave us was to return the. uhaul. to his location only. This couldn't happen as it was a 4 hour drive 1 way and it had all of our wedding in it. Not only did he do this, but he was absolutely hateful, apathetic, unprofessional and offered. no feasible solution while berating me. Thankfully my husband immediately called the regional office and was able to get everything resolved, but balling my eyes out because. the. man I'm marrying has a warrant out for his. arrest, and the uhaul. containing our. wedding is reported stolen property as the event space is opening for set up. Also we returned it early and still no one was there!Amber C.
We extended our reservation by one day but at drop off there was not a person on site so by the time they got there and got around to checking our truck in we were charged for two extra days instead. When the extra charges were sent to us we also noticed that there was a mileage charge for going the slightest bit over on mileage but our pick up location and drop off locations both changed adding on at least 50 of those miles. Both of these were uhaul issues that cost us an extra $100. It definitely was not a fair transaction.Tabatha Y.