I used the 24 hour drop off. I could not go inside the office . I can’t rate the location or personnel. The app should have N/A. The app could use some work.. When I needed to take the final picture of where I left the trailer. I unhooked the trailer from my truck. I couldn’t get back into the app for the final picture.
James A
Jerrys Automotive
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lubbock, TX 79423
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Owner was very kind and helpful.
Charles CArranged 2 weeks in advance, was promised a phone call to let me know final pickup location. No phone call, I had to call. Was given pickup location but morning of was contacted to change location. Fine. Supposed to open at 10, at 1015 no opening at a-storage. Called u-haul, on hold for 15 minutes, they changed the location again, so I started walking because i had been dropped off at 0945. Yes walking to the new location. New location was ready and the truck and experience were great…..and u-haul gave me a bigger truck for same price, which I appreciated, only reason for an average review versus worse, but the disruption to my moving plan and the inconvenience of the people I had to help was totally avoidable.
DARIN MJerry was very nice and did a great job! Thank you.
JACK JI always rent from this location and would never rent from another! The best customer service and quality care is with you get when you go there!
AMY J