They can improve customer service with movinghelpers. I rented my truck days before with additional help for loading and unloading. I picked my moving company and paid for 2 movers for 3 hours. The money was taken out of my account the same day and I was sent a confirmation email. On the email there was a note stating that the movers will contact me before the move. I was never contacted nor was I given a number to contact them. The day of the move the Uhual worker was unable to figure out what happened to my movers. We called the moving helper number and I was told that they canceled my reservation because they felt the address was incorrect. The address wasn’t incorrect and this was unacceptable. I recieved no call to even confirm if the address was ok. This is not ok. Terrible customer services! The agent offered to rebook my movers. She made a new reservation and gave me the number to call them. My reservation started at 9am and now due to this problem created the whole moving experience was terrible!!!! When I called the company I was told the movers are not available until 2pm!!! Unacceptable!!! So now I being charged again to now have to wait five hours for movers. I had to now cancel my reservation then find other reliable help. Now I must wait for my money to come back into my account. Worst experience ever!
JESSICA W
Ives Dairy Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Miami, FL 33179
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Jorge RContinue providing excellent service 👏🏽
WALLACE HGreat Experience
JASON CWonderful service, the van I selected ran smoothly and was exactly what I needed. Couldn’t have been happier to have moved in using this U-Haul location and then to be moving out they were there to help. Even rented a storage unit because they had a promo for the first two months.
VICTOR A