The location manager arrived 25 minutes late for a pick-up scheduled for 11am. The gate was down and there was no way to get in contact with him. Not to mention it was below freezing and had to other option but to stay out in the cold. Once he arrived his demeanor was less than apologetic and flippant. His delay caused a series of delays throughout the course of the day. I was not pleased with this service at all.
ELIZABETH F
HDD General Merchandise Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Midwood, NY 11210
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Customer Reviews
- 3.0 Average Customer Rating
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When I picked up the truck, it already showed a low tire pressure warning. I also returned the truck clean and in the same condition as when I received it. I’m not sure why I was charged a $25 cleaning fee, and I’d appreciate clarification or a refund. Thank you.
DRILON GVery friendly and smooth customer service! It wasn’t too hard to find a parking space to drop off
CALVIN HMy only complaint is your pricing, I should’ve went with Home Depot, & next time most certainly will be
ANTHONY CThe guy was very nice. Those who were supposed to return the vans in time did not arrive or answer the phone. But a truck was returned as I was waiting there, so I switched to that to avoid extra wait time. It was a quick transaction and the person working there was very friendly and accommodating as he could.
HANNA F