I have been trying to contact the manager, when I picked up the truck the gas was marked incorrectly, I took the receipt back into him he circled the gas and initialed it and said I'm not a penny pincher. I returned the truck with the same amount of gas that was in the the truck when I got it , took pictures of the gas and miles and I get a promissory notes for extra charges for gas and fueling charges!! Not mention this money grubbing man tried to make an unauthorized charge on a card from previous rentals that I had on file!! I paid cash for my rental, I am very disappointed with my service, being over charged and no one returning my call, the equipment he has is old the doors were stuck and this old man is always trying to find a way to overcharge someone!! Please return my call to resolve this matter at 229-499-5385. Thank you in advance for your time. I have my receipt with his initials, my pictures of the gas and miles if you need me to provide this for you!!
Cynthia O
D&R Tire
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Minneola, FL 34715
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Customer Reviews
- 4.5 Average Customer Rating
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Absolutely would return and rommend.. Professional attitude.
PAUL SIt was after 6pm and I had to just drop the key
William VExtremely satisfied with service!!!
JAMES MI booked and next day got a call about another location having a truck after I already booked a 15’ which they ended up with a 10’ footer, then truck and took an 1hr (app) with help from customer service. (She was amazing and totally understand my fusarium. The truck I was supposed to get the keys were in the wrong lockbox so the keys that were in that box were belonged to another truck which was the wrong size. Then she hooked me up with another lockbox with the truck size I needed. I was on a time crunch. Anyway all worked out, dropped it off a day early. I had the truck 23 hours. I hope you can do sometype of small reimbursement. (And there was a dollly in the back of my truck which I didn’t need but took it anyway. (I hope I don’t get charged for that). Most my expenses are really good with U-Hual. I even keel kind of person. I don’t complain much. I do think the app needs to be easier to use. Thank you for your time. Hope this feedback helps.
David s