Excellent
BRYANT T
Epic Auto Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Morgan Hill, CA 95037
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Staff were rather rude and poor at communicating return of the trailer, time of return not clearly communicated- overall very disappointing and called into corporate to discuss- still waiting to hear back
Alex BCustomer service was poor. I was charged $15 for the safe move coverage which i didn't asked for . I wasn't explained about the coverage charges and upon asking the receipt I was told call the Uhaul and ask for your refund
INDERDEEP SPickup and drop off locations were not what I reserved. With less than 24 hours before pickup, U-Haul changed it to a location 35 miles away. U-Haul did the same with the drop off location. With less than 24 hours notice, they changed it to a location 25 miles away. This ended up being an additional 120 miles and over $30 in fuel. If I had known the 2 locations ahead of time, I would not have rented the trailer. I feel like a victim of a bait and switch scam.
AARON R1. Process was fast and efficient; great work! * this efficiency came back to bite us upon return. 2. Take time to review rented equipment defects. * the truck was reasonably clean. * I thought it was good for a rented U-haul truck with good weather; it worked fine for us. * our truck was not water tight, if we had been moving in the rain it would have presented a problem. * our lock key did not operate the pad lock on the back of the truck; good thing we did not need to lock it (double check during check out). 3. Take time to review and photograph equipment prior to use. * Scratches / broken items should be noted. 4. Review potential additional charges. * we didn't expect dollies or blankets; however, they could be offered or lock-up in truck. * we didn't expect add on cleaning fees for specs of debris on a floor mat. 5. Review initial charges/ request receipt upon completion of check-in. * we didn't expect our on-line selections to be altered.
NICKOLAS S