I had a very unpleasant experience with the third-party company operating at this U-Haul location. The vehicle assigned to me was unavailable, and there was no vehicle on-site matching the license plate number I had been sent. When I asked for help resolving the issue, I was treated disrespectfully. I was even told that they were “doing me a favor” by helping me and that they were under no obligation to provide assistance. I needed help because the assigned vehicle was not there. Receiving assistance in this situation should not be treated as a favor. I expect U-Haul to review this incident and take steps to ensure customers receive respectful and appropriate service.
Ariana A
B&C Towing
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Newark, NJ 07105
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How U-Haul Reviews WorkMan in the reception is terrible!
Mahamadou DNothing. Everything was good.
JULIUS LMy pick up location was changed 1 hour before my pick up time from East Orange to this Newark location. Should have had better communication for this change.
Kevin DVery confusing area not secure
PASCAL L