Better signage. Availablity of U-Haul supplies
George J
Lakewood Ace Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Norfolk, VA 23509
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Uhaul was quite dirty and didn't sound well, thankfully it got me to and from... Didn't like dealing with ACE for uhaul ordeals as I wasn't told to wait a moment to take their online photos of vehicle even though I did so by my phone but when got the message about 20 minutes later, the site wouldn't let me go to my gallery to upload the photos I took before leaving. Also wasn't informed to take photos after return. Also I went online that night and put in returned vehicle and found out never was sent because wasn't informed to do so when I was at location to send that. Contacted ACE the next day because saw nothing taken out bank account and called and gay person was rude and hung up. Called back just to be told nothing he could do. So finally got in contact with main customer service, the woman was very professional and helped me out with the 2 days they were going to charge as I sent proof I had returned the same day. I was charged 50 even though I sent proof of vehicle I took before leaving with her email. I will never go back to that location. I will if in future whenever move deal with JUST UHAUL never ace/uhaul. Only the woman with customer service was professional. Also I put in a reservation and when went to pick up I know I had to show licence but was told I'd have to put in a $100 deposit, thankfully had in bank or wouldve had to leave to put, wasn't told that by phone.
MALINDA GMy attendant at this location was absolutely awesome. Told me about the importance of insuring my rental, let me know about different promos coming up, and had phenomenal customer service.
OLIVER LCustomer service is 10 stars
JOHNNY Alove renting my trucks from here The manager is so sweet love working with her
Johnny A