The dollys that I requested were not in the unit. After being on hold and being transferred around for 42 minutes the options were to either drive to another location to grab them or get a refund. I chose refund because I was not going to pay for mileage and gas to pay for something that should have been there to begin with and I still have not gotten that. On top of it all, I was charged for two days even though I returned the truck well before the 24hr window of the rental, which mind you, would have been completed on time had the dollys been in the truck to begin with!
Christopher D
Lakewood Ace Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Norfolk, VA 23509
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The lady was very helpful and nice. Good place to rent from
STEVE FBetter signage. Availablity of U-Haul supplies
George JUhaul was quite dirty and didn't sound well, thankfully it got me to and from... Didn't like dealing with ACE for uhaul ordeals as I wasn't told to wait a moment to take their online photos of vehicle even though I did so by my phone but when got the message about 20 minutes later, the site wouldn't let me go to my gallery to upload the photos I took before leaving. Also wasn't informed to take photos after return. Also I went online that night and put in returned vehicle and found out never was sent because wasn't informed to do so when I was at location to send that. Contacted ACE the next day because saw nothing taken out bank account and called and gay person was rude and hung up. Called back just to be told nothing he could do. So finally got in contact with main customer service, the woman was very professional and helped me out with the 2 days they were going to charge as I sent proof I had returned the same day. I was charged 50 even though I sent proof of vehicle I took before leaving with her email. I will never go back to that location. I will if in future whenever move deal with JUST UHAUL never ace/uhaul. Only the woman with customer service was professional. Also I put in a reservation and when went to pick up I know I had to show licence but was told I'd have to put in a $100 deposit, thankfully had in bank or wouldve had to leave to put, wasn't told that by phone.
MALINDA GMy attendant at this location was absolutely awesome. Told me about the importance of insuring my rental, let me know about different promos coming up, and had phenomenal customer service.
OLIVER L