I am very disappointed with uhaul and all of the participating locations. Every employee I spoke to told me they couldn't find my reservation, the lady at the Uhaul store in North Charleston told me “a truck might be available for me at this address†I was sent to 3 different locations and finally found my truck reserved, no one advised me my pick up location changed and this was a huge inconvenience. I don't think I will be considering uhaul in the future.
Hailey R.
Energy Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in North Charleston, SC 29406
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- 3.0 Average Customer Rating
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The app was saying our appointment was at 8:30 in the morning but when did prompts it said needed to wait till noon… asked person working and they kept saying we must have done something wrong and we're not helpful. Finally she pulled up in computer and gave us a key. Didn't seem like she wanted to help us.
Timothy A.The place we picked up the uhaul from was a gas station. The man at the register had no idea what to do and had to communicate with someone at a different location. They did not update the reservation for the name of the person driving the truck and I did not sign anything. I had no proof of receiving the uhaul either. It was a mess. The guy at the register handed me his nasty personal cell phone to talk to some lady at a different location and she took my payment over the phone while I was standing in a gas station!! I had to give my card information out loud in a gas station!! No acceptable!! I would not recommend that pick up location to anyone! They also took an unnecessary $100 deposit from me that I still have not gotten back! After speaking to U-Haul customer service I found out they were never even supposed to take that from me. My drop off experience in Winston Salem was perfect though.
Nadaley B.This is the second time I've gone to pick up a moving truck from a location that doesn't have the equipment that I've reserved. The person inside the gas station that gave me the key had absolutely no idea how to handle a pick up or drop off and had no idea what I was talking about when I asked if they had the equipment I reserved.
Kayla B.That gas station didn't know anything about my picking up the trailer. I really took plus 45 minutes to get the trailer from there. Just a bad location. 👎
Edward B.