When I came to pick up the vehicle, it was not ready. There was a bunch of snow on the back by the tailgate so that I couldn't even get into the truck bed safely and the front windshield was full of snow that had to be cleaned off as well. Also, when I returned the truck after closing time, I felt like the online check in was cumbersome and time consuming having to take all the pictures of the vehicle and location to check in. That's what I pay somebody else to do instead 9f having to do it myself.Rodney M.
E Z Own Plus Inc
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Owatonna, MN 55060
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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Truck was covered in ice and snow, It took me a half hour to get going once I had paid due to this. I had to go back in the office to borrow a hammer to open the back door of the unit I had borrowed do to so much ice build up. There was a quarter inch of ice on the windshield and went back in to the office to borrow an ice scrapper and was told by the employee that she didn't have one and has a personal ice scrapper in her vehicle but never offered to lend it to me so I can get going to start packing the truck for the move, I then waited 20 extra minutes until the windshield was defrosted enough so I cam safely drive on the roadways. I would not ever recommend this location to my worst enemy.JASON A.
Whole lot was sloped. The place was closed when j got there and had to do an online drop off. So no one to ask for help unloading. Darn trailer started rolling backwards as soon as we unhooked it. My brother had to grab a chain and pull while I quickly grabbed a block of wood from another trailer to block the wheels. If you're going to have a lot like that put in some concrete parking barriers or something for a customer to stof the trailer from rolling. Accident waiting to happen.Jonathan M.
Have a large picture sign - like the one in Conroe, TX explaining all different trailers and vehicles to rent. Also, be able to give out a one page brochure showing all the different trailers / vehicles when you go in there for information.. Have more packing supplies available for purchase. Employees were friendly, knowledgeable, and every question answered respectfully. The only â€œfly in the ointmentâ€ was that Conroe said if we do NOT open a packet of packing blankets to use for packing they would credit our account. Owatonna was unable to credit when we returned our trailer. It would make sense and good business practice to make refunding practices uniform. (However - we were given contact information to facilitate that transaction. This requires more work on our part we shouldn't have to spend time doing. It seems like a very simple and appropriate way to do business) Also wanted to mention customer service from U-haul Central - was very friendly and helpful in all instances.Marie G.
Very helpful and kind staff. Definitely deserve a raise.Nick B.