I changed the pickup time to 1 hour earlier but the person was unaware of the change. The person was rude about my arrival earlier than he expected, and I had to wait 30 min to get the cargo trailer. Customer service is key to a good business. I'm not so upset about the wait, but the way I was greeted was less than professional. As this was the only U-Haul vendor in the area, and only 1 person working, there was no choice but to use this location for my business.Jeanie H.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Perryton, TX 79070
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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I had to drive 54 miles from Oklahoma to Texas to pick up the truckâ€¦ it was very new and cleanâ€¦I was told I would be given an extra mileage allowance for the added distance. We loaded and drove to our destination, unloaded and returned the truck around 3 in the afternoon 18 hours before due time and then was charged for a 2 mile X $1.00 per mile plus tax overage. Unreal!William K.
Representative was rude and informed me he would be atleast 45 minutes while servicing another customer vehicle. I informed him I was going to run to the parts store for a hitch adapter got back as he was finishing her car and he proceeded to service 3 other individuals before renting my equipment to meCalep Y.
I think staff should be more polite with the client and more when renting towing equipment. They just give you the equipment and if you ask for support they say we send you'll instructions by mail. Being Uhaul a such a big company their staff should not engage your car or loaded it but should at the end after you finish they should supervise that its secure if you ask. Safety should be their priority. Probable I felt like this because it was my first time I used a towing equipment but I really think theres more people being their first time and when ask for support, we send you by email the instructions is not enough thinking of the risk it could be for having a car prepared to be towed correctly.Edgar Z.
The gentleman working at this location was very knowledgeable as well as thorough and efficient. I was very pleased with my experience. I wish all of your locations could offer such great service and verity.derek C.