The entire experience has been poor / good people locally - bad website - bad customer service on the 800 line - bad process - literally got my contract for my rental after I returned the truck - then was told I was mistaken thst u actually hadn't returned the truck yet - only after I assured the person on the phone that I had a video of me returning the truck did they say they needed to get a manager - i the. Waited in on hold for 30+min for someone to tell me they were sorry and I would hear from someone today- today I was told it would take 3-5 days - brutal- i needed a truck with a ramp for less than 1 hr got stuck in the rain cause it wasn't ready- got chastised by a lady on the phone for the fact that it wasn't ready and the. Accused of not retuning it - brutal systemAndrew S.
Turners Auto Service
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Richmond, VA 23230
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Jonathan at Turner's Auto Service was super helpful and made me feel welcomed in my new hometown. George jumped in to help me with the trailer. They provided exceptional customer service and it was very much appreciated after the long drive and unload.Tina T.
I was unfairly charged a â€œclean up feeâ€ after hours fee AND a gas fee despite me putting gas back into the vehicle. My rental fee increased by almost 150.00!! This location seems like they do what they can to tack on extra fees not justifying them even though you use the app for proof with the mobile check in.Morgan W.
Excellent service, great location ! Super efficientBrenna D.
Parking lot was a little tight from all of the equipment stored there, but the associates were pretty awesome to deal with. They had an answer for every question and were very helpful.Patrick H.