I was in a hurry to get my move done and the whole process was quick and easy thanksTesfaye F.
Trailer Rental & Towing in Rockford, IL at Value Plus of Illinois Inc
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Rockford, IL 61108
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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The inside was dirtyJustin D.
Staff was great and accommodating This truck needs a steering gearStephen R.
The young lady that handled the rental, and the return, was really friendly and personable. The whole process was very efficient.Dustin B.
People were great to work with. They were polite and seemed to be generally happy to help.Timothy H.
Nice friendly customer service they helpMESKEL O.
As usual, Ernie & crew are nice, efficient and a pleasure to deal with. It is my go-to and favorite UHAUL place!Steven M.
Nothing, great experience!!Daniel B.
Quick & friendlykeith C.
Great costumer service and fast...Ricardo G.
Had difficulty doing the return. Didn't get the code until 2 hours after I dropped the truck off. Just dropped the keys in the box and called it a day. Then when I called the next day to make sure I wasn't going to get charged the 20.00 fee for not using my phone for the return, Iwe got charged for 2 or three gallons of gas and 16 miles over. So I the end , you got the extra 20.00 anyway. Very poor customer service. Last time we ever use U-Haul. Used to be a good company, but not anymore. Very dissatisfied. Some people don't have the smart phones to do everything by their phone. Go back to customer interaction.Martin G.
There was pieces of hay laying all around in the trailer and it smelled like a barnyard. Totally serious!Chad S.
I was charged for 5 days when I returned the equipment the day I picked it up. I dropped off the equipment over 4 weeks ago, and got a random charge right after I brought to their attention the mistake. They called and I told them many times that I turned that equipment in, and because the merchant didn't check in the equipment I returned. I was charged for it, and had to wait days for the refund. I will not use them if I don't have to.Shawn S.
Nothing it was good!Terry T.
Staff was Great ,,, Overall Location could of been more inviting ,,, but once again Staff was great !!!!John P.
Sam was very helpful. Nice location, convenient pick up.alan S.
Trailer was stuck in a snowbank with a sheet of ice coating the roof. Employee had me incorrectly hook up a single emergency chain to the vehicle tow bar in order to drag the trailer forward so it could be correctly connected. This all should have been done before I arrived. I had to mention the sheet of ice twice before employees brought out a scraper to clear trailer roof; first time I mentioned it I was blown off as if they were trying to get me to take the trailer as-is. All this prep work made my pickup take MUCH longer than anticipated.Justin A.
Dangerous because the windshield wipers didn't workErika B.
They were creative and accommodating under pressure due to weather, but not a single employee was wearing a mask and it made me extremely uncomfortable.Alice M.
Great service. Extremely friendly and great. Definitely reuse and recommendSean M.
Clean inside better. Windows where in need of a good cleaning.Joseph Z.
Aerodynamics of trailer is horrible. To increase fuel economy U-haul should consider fairing on front of trailers.Keith W.
There was food wrappers inside the truck from previous peopleQuimby O.
I have never had an issue with service from U-Haul or Value Plus Rental. The in-person staff are amazing!Lilah H.