The inside was dirty
Justin D.
Trailer Rental & Towing in Rockford, IL at Value Plus of Illinois Inc
(U-Haul Neighborhood Dealer)
4235 E State St
Rockford,
IL
61108
Contact Us
4235 E State StRockford, IL 61108
Services at this Location:
Hours
- Mon-Fri: 7:30 am - 5 pm
- Sat: 8 am - 5 pm
- Sun: 8 am - 12 pm
- 24 hour customer return
One-Way and In-Town Local Rentals in Rockford, IL 61108
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
-
Moving Trucks
We have the largest selection of new trucks!
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Trailers & Towing
Our cargo and utility trailers start at $14.95!
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Moving Supplies
We sell hundreds of products to make moving easier!
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 4.0
Staff was great and accommodating This truck needs a steering gear
Stephen R.- Rating:
- 5.0
The young lady that handled the rental, and the return, was really friendly and personable. The whole process was very efficient.
Dustin B.- Rating:
- 5.0
People were great to work with. They were polite and seemed to be generally happy to help.
Timothy H.- Rating:
- 4.0
Nice friendly customer service they help
MESKEL O.- Rating:
- 5.0
As usual, Ernie & crew are nice, efficient and a pleasure to deal with. It is my go-to and favorite UHAUL place!
Steven M.- Rating:
- 5.0
Nothing, great experience!!
Daniel B.- Rating:
- 5.0
Quick & friendly
keith C.- Rating:
- 5.0
Great costumer service and fast...
Ricardo G.- Rating:
- 3.0
Had difficulty doing the return. Didn't get the code until 2 hours after I dropped the truck off. Just dropped the keys in the box and called it a day. Then when I called the next day to make sure I wasn't going to get charged the 20.00 fee for not using my phone for the return, Iwe got charged for 2 or three gallons of gas and 16 miles over. So I the end , you got the extra 20.00 anyway. Very poor customer service. Last time we ever use U-Haul. Used to be a good company, but not anymore. Very dissatisfied. Some people don't have the smart phones to do everything by their phone. Go back to customer interaction.
Martin G.- Rating:
- 4.0
There was pieces of hay laying all around in the trailer and it smelled like a barnyard. Totally serious!
Chad S.- Rating:
- 5.0
Nothing
ALONZO W.- Rating:
- 1.0
I was charged for 5 days when I returned the equipment the day I picked it up. I dropped off the equipment over 4 weeks ago, and got a random charge right after I brought to their attention the mistake. They called and I told them many times that I turned that equipment in, and because the merchant didn't check in the equipment I returned. I was charged for it, and had to wait days for the refund. I will not use them if I don't have to.
Shawn S.- Rating:
- 3.0
Nothing it was good!
Terry T.- Rating:
- 3.0
Staff was Great ,,, Overall Location could of been more inviting ,,, but once again Staff was great !!!!
John P.- Rating:
- 5.0
Sam was very helpful. Nice location, convenient pick up.
alan S.- Rating:
- 1.0
Trailer was stuck in a snowbank with a sheet of ice coating the roof. Employee had me incorrectly hook up a single emergency chain to the vehicle tow bar in order to drag the trailer forward so it could be correctly connected. This all should have been done before I arrived. I had to mention the sheet of ice twice before employees brought out a scraper to clear trailer roof; first time I mentioned it I was blown off as if they were trying to get me to take the trailer as-is. All this prep work made my pickup take MUCH longer than anticipated.
Justin A.- Rating:
- 5.0
Dangerous because the windshield wipers didn't work
Erika B.- Rating:
- 3.0
They were creative and accommodating under pressure due to weather, but not a single employee was wearing a mask and it made me extremely uncomfortable.
Alice M.- Rating:
- 5.0
Great service. Extremely friendly and great. Definitely reuse and recommend
Sean M.- Rating:
- 3.0
Clean inside better. Windows where in need of a good cleaning.
Joseph Z.- Rating:
- 4.0
Aerodynamics of trailer is horrible. To increase fuel economy U-haul should consider fairing on front of trailers.
Keith W.- Rating:
- 5.0
There was food wrappers inside the truck from previous people
Quimby O.- Rating:
- 5.0
I have never had an issue with service from U-Haul or Value Plus Rental. The in-person staff are amazing!
Lilah H.- Rating:
- 4.0
Improve availability of various sized trucks.
Rachel B.