Appointments was to pick up van at 8am and nobody there. Called corporate who transferred us to another nearby location to pick up a vehicle. While on the way to new location, got a call from the first location to come back as someone was now there. When we got there, was given a van that keys didn't start the engine. Given the correct keys but showed a rear tire was low on pressure. Finally given another van to drive. This really dug into the time we needed to be on the road! And not even an apology for not being there at 8am as scheduled!Chris H.
Value Plus of Illinois Inc
(U-Haul Neighborhood Dealer)
Rockford, IL 61108
- Mon–Fri8 am–5:30 pm
- Saturday8 am–4 pm
- Sunday9 am–12 pm
- Free towing inspection
- 24 hour customer return
Services at this Location:
One-Way and In-Town® Rentals in Rockford, IL 61108
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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I received an additional fifty dollar charge after I returned pick up truck vehicle. I don't know what the additional charge is for? I put gas back into the vehicle.pull B.
Again I am not happy becathere was a record of where the was and I have a witness where the needle was when I dropped it off.... And I still got charged for the gas.... You nothing but a bunch of rip offs can't even defend a person and help them. Try to figure out what the truth is which I know it is because I have a witness and they don't.....Sonya H.
Told clerk we needed a truck for entire day and only booked it until 315pm. Pickup time was at 9am. 6 hours for out of town delivery is not sufficient. Paid for a day should get full day. Lady called around 5 to say we were late and was rude. Never have I seen such complete incompetenceLAWRENCE R.