Truck was not ready on time which gave a 2 hour delay. With that, the storage office had closed meaning I could rent the storage unit until the next day. We had to make 2 trips and wasn’t able to get the truck back in time due to losing several working hours caused by the truck not being ready. My total is now 3x the amount I originally authorized since I had to keep the truck an additional day. I will not be using Uhaul again. This is the 2nd time in a row using Uhaul and having a horrible experience.
Danielle Nethercutt
Sams Global Services Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rowlett, TX 75088
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
This was a good fit for me. My rental experience was great.
Wandra JamesThe equipment was in good order, but the personnel were confused, unprofessional. The Location itself was confusing and not well maintained. I honestly don't know what the primary business was at this location, but it was disorganized and unprofessional. We returned the truck early, gave the keys to a man who said he worked there and would take care of the check in... but the manager called us several times over two days wanting to know where the keys were. I repeatedly told him we had given them to one of the men that appeared to work there... Finally they located the keys. I am certain this shop is not the image Uhaul wants to give to the world.
Gary BinghamIt was just a key drop box. No people there. I did talk to someone by phone. No other Uhaul equipment in sight.
Mark BrownHorrible experience honestly the guy made us wait the time was supposed to be open was 8:30 still had to wait for him 30 minutes received extra charges when i was told to return it with 1/4 of a gallon guy had a terrible Attitude
Marisol Salgado