Customer service was great 👍 and the ease of pick up and delivery was just superb
churchill i
Sams Global Services Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rowlett, TX 75088
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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The AC of the truck needs to be fixed ASAP especially in this Texas heat.
Charles BTruck was filthy inside. I made a reservation for 10 blankets and he had 3.
Roland RThe location on Vaughan Rd, Rowlett, was not "open" per se. There are people working the drop off but I didn't discover it until I went for a closer look at the building entrance. I tried the on-line return procedures and that didn't go well. So, even though the "office" looked closed, I did see a note posted to check around the back. There were people in the very back of the building but were outside. When I met with them they were very helpful. I wouldn't have a problem returning a vehicle there next time. However, first impressions were not inviting. Suggest a phone number directly to the people working that location is highly recommended to eliminate bad impressions but mostly to save the customer a lot of confusion. Again, your on-line procedures may be adequate for any generic situation which didn't have any problems/issues. Regardless, a phone number to the office should be readily available for any questions. Customers do not like wasting time. This isn't the first time I've rented from U-Haul. I marked "yes" to the question of recommending this location; however, I've learned to not take for granted that things may go smoothly and to be prepared on how to get assistance quickly. For me, that's via a phone call.
joe bSomeone from Corporate needs to go and review this site.
DEBBIE J