I used the trailer and returned it after 5 hours. I went to the desk and asked if I needed to fill out any paperwork to process the return and they said "No". Two days later Uhaul called me indicating the trailer hadn't been returned. I explained I had already returned it and when. They said they would deal with it. Later that day I got a bill for 3 days of trailer rental instead of the 5 hours I had rented it. I am still waiting on a notification that it has been resolved and that I am only going to be billed for 5 hours.
Alexander D
Rufus Sinclair & Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rufus, OR 97050
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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Ensure all employees are trained in the U-Haul procedures at the time designated for pickup
ROBIN NI thought Dustin was awesome, he really gave me everything I needed.
john gThe staff were too busy pumping gas and selling Doritos to give any attention to U-Haul processing. They could not tell me what the rates were, which I discovered is more of a U-Haul problem, and so I was overcharged. They did their best when I was there in person, but were unable to help me when I called ahead for information.
Donovan DTell The Dalles outlet to be honest with customers. They lied, said Rufus didn't have a 4x8 trailer. When in fact they did. Had we not drove by on our way home we wouldn't of known. Your customer service agent was apologetic and got our rental switched to Rufus, saving us about two hours of extra travel on a 250 mile round trip.
nancy h