The owner wasn't there when I got there, I rented it last minute, but still had no idea where to go when I got there, no sign saying where to check in or a number to call, knocked on the house there and luckily the wife was there who told me to call her husband. When I called him he was nothing but rude and a complete asshole. Will definitely make sure I never go there again and tell friends and family not to deal with him. I sent him pictures of my license and then he still made me stop on my way by his cotton location just so he could take the pictures himself. Complete waste of time. Absolutely hated my experience with him.JOSHUA S.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Saginaw, MN 55779
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- 4.0 Average Customer Rating
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U-Haul did a great job making picking up a truck possible. When I ordered the truck it was for Duluth, MN not 50 minutes away in Cotton, MN. With other concerns that would not work. They were able to have me pick up a truck a day earlier In Saginaw MN, which was a little closer. I do understand supply problems.Micheal C.
Took a long time for him to scan my drivers license. I previously submitted a picture of my drivers license on UHaul.com, with no indication that the picture was inadequate.Andrew G.
Customer service and location were excellent! App and website need some work. Both the check in and return process required me to call and get help, kept getting errors of the U-Haul site taking too long to respond, gps unable to verify my location, and not going to the next step. Would also be nice to have a round trip rate or a frequent user rate.Kelsey E.
Owner was great. Because we had to travel a long ways to pick up trailer, he meet us at a location that was a little closer. Inside if trailer was dirty and smelled, but it was well maintained.kenneth S.