Le banc conducteur était a 90° et le bras d'ajustement était brisé donc impossible à ajuster. J'ai mis de l'essence avant de retourner le camion mais un peu en dessous du niveau initial. On m'a facturé la différence (au gros prix), ce qui est très normal. Le lendemain, une dame m'a rappellé en exigeant de moi de me représenter sur place le jour même pour reprendre le camion, afin que j'aille moi même remettre l'essence au niveau initial. Service à la clientèle médiocre et la personne qui s'occupe de prendre leurs appels et faire les confirmation de rendez vous est condescendante et désagréable. Le processus de self pickup et self checkout est très long.
Melanie B
Automobiles Concept CF
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saint-Eustache, QC J7R4K3
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Christopher Tverry kind peoples
PREMIERE CConcept CF changed upgraded the truck (15 ft to 20) the day before the location and charge me the 20 ft fee. the gas gauge was faulty (?), it indicated full but I filled up with 40$ of gas after only driving 24 km, 15 miles. I contacted the regional office to complain , I received excellent service from Sabrina, Simon-Philippe Maes and Joe Gagliano. I was refunded accordingly to my complaint. I certainly won't go back to this rental location, but I will recommend U-Haul to friends and family if that's the best option. Regards
Charles ATrès mauvais service à la clientèle
Cristian D