First they over charged me a extra day added insurance when I said no thanks to it. Didn't do a walk through when dropping the truck off and then charged me a cleaning fee this place is unpleasant and I won't be back to this location again. I'm going to need a uhaul again but i will not be using this uhaul rental place. UnprofessionalValentine H.
KD Sand & Gravel
(U-Haul Neighborhood Dealer)
Salem, OR 97304
- Monday10 am - 12 pm / 1 pm - 4:30 pm
8 am - 12 pm / 1 pm - 4:30 pm
- Free towing inspection
- 24 hour customer return
Services at this Location:
One-Way and In-Town® Rentals in Salem, OR 97304
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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I am appreciative of their customer service and will be returning to their location for future rentals. Make sure you check your equipment before you rent from ANYWHERE, but more importantly, tell the business you are renting from if there was an issue with your rental after the fact. The trailer I rented had a bad bent axle that was unknown until trying to get it up to speed on the highway. It made for a long day but KD made it all better by heavily discounting the rental for the day. Wonderful service on an unfortunate circumstance made this a much better experience than it could have been.Jonathan F.
Ratchets on ratchet straps could use some lube.. Excellent experience!Allan B.
The self check-in app. Is tearable, but everything else was great!Steven N.
The location was fine, the call center was annoying. I've rented many trailers over the last 10 years for work, weeks at a time. I paid the full day rate for 6 hours but job took longer than expected so I called to ask if I could return first thing in the morning â€œunder 24 hrs totalâ€ I was told it would cost me another 30 bucks so double cost for less than 24 hrs. All the times I've rented a trailer not once have I been told pay more for the same 24 hours. This made it clear the trailer wasn't scheduled but was just a scheme to get me to pay more. Lesson learned! If you need a trailer for a few hours always say the full 24 hours. Worst experience I've ever had with u-haulJacob M.