Check-in process was slow and not smooth. Slow service due to inexperience and not enough employees.Allen K.
Trailer Rental & Towing in San Jose, CA at Luna Tire Services
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in San Jose, CA 95116
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Customer service was great,prices are great. I was really pleased that there was a rental so close by.Regina S Cruz S.
Location staff was great, but terrible experience from U-Haul mobile 24/7, I requested a dolly, no dolly was in the truck, and I was charged for it. I requested an extended drop-off from the online portal, the app showed "congrats, your pick up has been extended successfully" But when I arrived at the location, Luna Tires was closed and the gate was locked, and my car was locked inside the location. Had I known they would close early, I wouldn't have extended the time, but the app never showed or warned me they would close. I called customer rep, waited over 20 minutes, while locked outside, and the rep pushed the responsibility back to the representative location? how would they know to inform me of my schedule? The online app needs improvement to show location drop-off time. Terrible experience from U-Haul. Ended up having to drive around in a U-haul until next morning.Ray K.
Quick and easy to use. Location could look nicer. I was able to park my car for a few hoursVU N.
The guy who received the truck that I rented, had an arrogant attitude. Beside that, everything else was goodSAMUEL S.
They were very helpful! And it was a quick process.CRYSTAL H.
I had issues picking up my reserved vehicle that may not have been the fault of Luna Tire Services. U-Haul updated my reservation to pick up a one-way van at this location and the van was checked out by another customer when I arrived. The employee who was working at this location was helpful and luckily I was able to get a different vehicle that met my needs, but I did not appreciate the delay and uncertainty. Also, U-Haul's mobile self-check-in process was incredibly inefficient.Alexandra T.
Very friendly and quickSarah F.
I was notified one day before picking up my vehicle that I was going to have to drive 90+ miles to go pick it up. It was over a 3 hour round trip out of the city and complete inconvenience during the moving process. I would have appreciated transparency atleast one week advance so I could plan accordingly.Brooklynn W.
Very friendly serviceLILIANA S.
Customer service was excellent the truck was super clean Made our move goes really really smooth thank you very much we appreciate itANNETTE G.
Another 5 Star customer service experience. I was a little late to drop the truck off and get to the airport and the gentleman who helped me was super kind and helpful. I would rent from U-Haul again any day the price was reasonable, truck was great, easiest experience ever renting a truck. Thanks very much!Heather D.
I have a separate review for the lady that helped secure this reservation for me. Her name was Darcy Krauss. I believe out of the UVA location when I called 1800. She was amazing, kind and friendly. Honestly probably the best customer service reversenative that I have ever worked with. Not only did she fix a very bad situation and a bad U-Haul review that I planned to leave. that I was having due to other U-Haul employees being lazy but she was just altogether a joy to talk too. She saved you guys from getting a bad review and a letter to corporate,.aaron H.
never want to be associated with this location again. the place should not be allowed to store larger vehicles.Freddy P.
The parking lot was very cramped and clearly not designed for U Haul trucks.Bart N.
Customer service.Jesse C.
They don't have a lot of options, but super friendly!Tyrell T.
Nothing great customer serviceYVETTE C.
This pickup & drop off was superior to any other time that I have used UHaul. The Luna's are a father and son business and they have great customer service skills!dana A.
It wasn't the location I wanted and they didn't have the moving equipment I reserved.Jeffrey L.
THe truck was not ready at the location I chose more than two weeks ahead of time. It was not available at the time of day I chose in the reservation 2 weeks ahead of time and the truck was on empty when we finally were allowed to pick it up. This was not Luna Tire Services issue. This is an overall UHaul issueRick S.
The pickup was quick, but I wasn't able to drop off in my preferred drop off. I had to drop off where I rented the van so it added miles to my trip that I did not needHector S.
Excellent service.ROY L.
The lot is somewhat difficult to pull into. It's not set up for mobile pick up or drop off. It's not super clear when you pull in what process to follow for pick up or drop off. When compared to San Rafael location there are glaring differences in the quality of the locations.Forrest S.
They did not have moving pads or hand trucks per reservation I had to go to another location.Matthew N.