Would give negative stars if I could. Worst experience ever. We rented thru the website and selected Bruns Lane as our pickup location (very close to our house). A few days prior we were told the truck that was assigned to us needed picked up on the other side of town at a furniture store as it was just coming in from NC. We questioned why we had to go there to get it when the yard at Bruns Lane had several in the size that we needed. We were told they couldn't do anything about it and that is the one we had to use. We asked if the truck would be inspected and cleaned after it's trip in from NC since we were taking it to FL. They said it didn't need inspected. We went round and round and finally ended up picking it up at the furniture store (but we still had to get the trailer at Bruns Lane). They were not happy with us and said we were being difficult because we insisted on the inspection (we wanted to ensure our safety on the 1100 mile drive) while towing a car! They relented so we then had to drive it to the other store (where we wanted to pick it up from on the first place) to have the inspection. It was NEVER cleaned (really??? especially with COVID)! The wipes that we used to clean the steering wheel and cup holders etc., were black they were so grimy and evidently hadn't been cleaned in some time. Disgusting! Just awful.
Trailer Rental & Towing in Springfield, IL at Springfield Furniture Direct
Moving to or from Springfield, IL? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Springfield, IL 62702 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Springfield, IL
Cargo trailers in Springfield, IL are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at Springfield Furniture Direct!
Utility trailers are perfect for towing large or oversize cargo in Springfield, IL 62702. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at Springfield Furniture Direct provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Springfield, IL and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Springfield, IL online today!
Trailer and Towing Supplies
Employees were not wearing face masks.
We did an after hours drop
It all went good,nice,easy & pretty quick.
Great staff, very friendly and informative, quick & easy transaction. Conveniently located
The most friendly customer service ever! And the truck was new in great condition and ran well.
Train on how new computer system works
I would probably not do on-line check out again. Did not go smooth and the online CHAT never replied back to help. The APPROVAL step kept spinning. I was left at an unopened furniture store. Luckily the store had to drop by to check on another furniture order after I was there for 15-20 minutes.
Fantastic experience. The equipment and the location are EXTREMELY well maintained and the representative at the Furniture Direct location was friendly, accommodating and efficient.
Equipment floor was dirty, started raining and water leaked into trailer. The whole purpose of renting trailer was to keep furniture from getting wet.
Was not told that my pick up was this location. Rented from Bruns Lane location which would have been much closer.
The last two times I picked up I had to travel from Litchfield to Spring field. There are three U-Haul locations in Litchfield, and it would be much better if I could rent at one of those locations.
I would like to be able to pick up the equipment earlier in the morning.
The rental agent installed the Auto Transport trailer onto my RV's trailer hitch. At that time I noted that 1 bolt was missing on the coupler, but he made no comment about it, so I did not worry about it either. The only repairs he made were to replace some rubber keepers on the safety chains. About 20 minutes later, while loading my car onto the trailer at another location, I found that he had not tightened the hitch to the ball, causing the trailer to come off of the ball while loading. During my trip the 24" 4 pin light pigtail became trapped in part of the coupler and shorted the system, including the fuses on my RV. I cut, spliced and taped the wires for the trailer pigtail, and replaced my RV's fuses so I could have tail, brake and turn lights, and continued my trip. The next morning, while unloading the trailer, I noticed that the remaining bolt (the only bolt) holding the coupler to the trailer tongue was broken and partially dislodged. I am lucky to make it 200 miles without losing the trailer...and my towed car! This auto transport trailer should have been inspected by the rental agent and taken out of service long before I arrived to rent it. The rental agent should have been qualified to install the equipment he rents!
truck was not clean, trailer was not hooked up, (was actually parked in other business parking lot across the street) dollys and furniture pads weres not in truck when I got there to pick up (made reservation weeks ahead of time)
1) This location is difficult to see and exit. 2) I reserved a trailer at another location much more convenient to me a month early, yet I had to drive to this location to get it. That's not the fault of this location, but of U-Haul policy.
I got there at just about closing time, but the people stayed and took care of the check in for me. I appreciated the extra effort they gave.
I was very pleased with the service both at the pick up and drop off locations. Thank you.
I did the quick check-in online. Took 30 minutes from the time I walked in the door til we left with the keys. Mileage and charges were incorrect that were given to this location verses what I had received via the internet. Location did not have the supplies I previously ordered. Had to go to a separate location.
Was told there would be a refund because I only used for a few hours
I didn't realize until we return the unit that is should have been cleaned when it was picked up! The inside was dirty, junk in the cup holders and the back was not swept out!
Very polite and helpful.
The truck I rented was not available at the time that I requested, and was not clean. Additionally, the U-Haul representative did not ask if I had any questions about usage of the vehicle.
Nice helpful owner who problem solved for me.