Helpful enough to understand how to save life
Akinyemi A
Elverton Bagels & Deli
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Staten Island, NY 10308
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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This was a bad experience from start to finish. Our original reservation was for 8:30 a.m. - the truck was not available, so we were referred to this location at a 9:30 start. We had an appointment that took us from 9:30 until 11:15, so everything was delayed. We hadn't used the app before - the guy at the counter was not helpful in that regard. Figured out the app by ourselves, and when we turned in the truck keys early, we didn't realize there was anything left to do. We got home and checked to see the balance, but it appeared as though the truck was still checked out. We called customer service, and they tried to reach the location, but no one answered the phone and the voicemail was full. It was raining at this point, and getting dark. I had to go back to the location later that night and tried to use the app to close out the rental. Although I had a picture of the mileage, I couldn't upload it from my phone - I had to use the camera exclusively, although I no longer had access to the actual truck as it had been turned in. It was a mess. Didn't appreciate having to take photos of the truck in the dark and in in the rain, and no one seemed to care about the process. Rotten app, bad instructions from the location, bad experience.
Sarah EVery easy to rent. Felt very comfortable with definitely recommended.
Philiph mThis place needs more customer service in the Store, Equipment was dirty & had a bad smell , food crumbs inside cabin.
SANDRA FAll good
Louie Z