Aside the front desk lady, every other process is appalling
TOSIN A
Imperial Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sugar Land, TX 77498
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
They gave me a 26ft truck with no A/C or Airflow. Outside was around 89 degrees. I spoke with LAUREN and she said she will give me 50% off. She didn’t want to give me another truck, she said it’s “booked for another customer”. Also, he said she will apply discount once I bring the truck back and she inspects it. Today on the phone, after I mentioned off all this, she said “Sir, you should never trust anybody 100%”. I was in shock, the way how she spoke with me. I work in sales and I choose my words wisely and whatever I say to my client, I stick with it. After 10 minutes of speaking with her, she started raising her voice and she hang up on me!!!! LAUREN IS A LIAR, AND SHE DOESN’T DESERVE TO WORK THERE! EXTREMELY RUDE AND ABSOLUTELY 0 REVIEWS FOR ALL OF THEM ESPECIALLY FOR THAT RUDE GIRL!!!!!
NENAD MOriginal confirmation was in Rosenberg. Got to location at 7:30 n they don’t open until 9.am . When they opened another issue! They did not have the keys to the 10 ft I rented. So I was sent to another location on Voss Rd. in Sugar Land. Then o received an email stayed I would be charged since not dropped off before they closed. I was going to be charged for an extra day.
MARY BFirst time driving a 26ft. It all went better than expected. Staff is great and truck was clean and ran great. Will use this location in the future for sure.
STEVEN LThe app is a disaster! It was much easier to rent a truck before when there was no app. The advertised rental cost painted on the truck is misleading. My total cost was more than three times the advertised amount. While the truck was not dirty, it was not clean either, and it needed basic preventative maintenance. For what I paid for the rental, I would expect basic cleaning and mechanical review to be performed between rentals. Suffice it to say that I was less than satisfied with the experience, and the source of my dissatisfaction was as much systemic as with the specific location.
Michael F