No y’all are very unprofessional and dishonest. The pick up guy was amazing but yalls can’t and drop off issue was so dishonest and y’all took my money after being dishonest. I will never use y’all again
Tiffany H
S Smoke
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Sumiton, AL 35148
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- 4.0 Average Customer Rating
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How U-Haul Reviews WorkGive specific details of booking locations, if different: to include open/close times. Poor customer service representation. Hire more CSRs for phone line number 833.xxx.0504.
Gabriel HGood communication. However, the truck was smelling dog from the previous user, could have been better cleaned up.
Serdar AAC didn’t blow from dash vents but worked otherwise. Overall good experience. Staff was excellent!
rush jFirst of all, there’s no signs. The guy was nice enough inside, but never did a pre-inspection gave me a without any dollies or blankets or any opera such and gave me a truck that was basically on empty. When I went and filled it up and took a screenshot of the 29 gallons. I filled up. I was still charged gas even though I returned the truck with more gas and I was provided and then U-Haul customer service is still trying to charge me $83 for gas when I returned the truck with more gas it was provided. I’ve escalated this to some guy named Jeremy who said because the initial guy didn’t do the inspection. It was my fault somehow that we didn’t have evidence at the truck was on empty. This is bogus and you only need to investigate.
Shannon M