Arrived to the desolate location, parked next to the natural gas tanks? and called the phone number. Lady answered who I clearly woke from her sleep. She stated she didn't know I had a reservation. 15 minutes later she stated she sees my reservation now but she has to wake her nephew up to help get the trailer I reserved. 45 minutes later she texts that she has to move a number of trailers around to get to the one I reserved. 2 hours later she finally brings the trailer "down the mountain". The trailer is filthy and it takes her another 30 minutes to figure out the app on her phone. She states that she is going to give me a discount for the hassle but she didn't have a utility dolly like I reserved. Now I've been charged for the utility dolly and no discount. I don't care that this is run out of some persons home, 3 miles down a road to no where. Waiting 2 hours and not getting everything I reserved and then getting charged for it is not a way to run a business. I will not be using this location again and may not use U-Haul again either. Very unprofessional.
Sam L
Loves Country Farms
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sunbright, TN 37872
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I literally had to drop the U-Haul off in front of two water or gas tanks, in a giant mud pit, out in the woods. Nobody was there. The most bizarre experience.
Jayson GLocation was out in middle of know where onto a gravel rd no uhaul signs had to call see if at right place man and lady came down outa of growed up rd to meet dont know how got the uhaul truck up there drive all growed up with tree hanging so i know tree limbs be hittin truck when they took it up there drive very poor location for a uhaul drop off
FRANKLIN H