Self checkin was very stressful.rebecca L.
Trailer Rental & Towing in Valparaiso, FL at Shawns Auto Shack
(U-Haul Neighborhood Dealer)
Valparaiso, FL 32580
Services at this Location:
- Mon-Fri: 10 am - 4 pm
- Sat: 10 am - 1 pm
- Sun: Closed
Special Operating Hours
- 7/1/2021 - 7/4/2021: Closed
- 24 hour customer return
One-Way and In-Town Local Rentals in Valparaiso, FL 32580
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Had to figure out phone pick upJENNA J.
Super nice and helpful! Told me to complete the online check-in to save $20. Helped get the trailer unhooked and and had me drop it in a nice easy spot explaining he would move it in place later. No effort to make up for the inconvenience.Lynn S.
Requested shipping blankest we're missing. There was no one on rite to help. I called customer service and they were helpful and able to credit the blanks back to me.John P.
Talked 11/2 hours on phone to get truck and never did.Promised$50.00 rebate for my trouble but did it get.Charged for insurance I did not request.live recently spent a couple of thousand dollar with Uhaul recently and I feel cheatedDavid W.
the man was a nice person - thats all - sorryGerald J.
Drop. Off location sign on door will be back went to pick. Up customer waited close to one hr left several messages no answer left voice mail called.u-haul customer service put on hold finally. Young fellow came to. P/u. A retail. He had reserved helped me lift the trailer off the. Ball hitch which was all i needed trailer did not have dolly wheel thank. God. For his help but i feel sorry for him when. We. Passed by the. Location over an hr later he was still there sitting in his car.John M.
I was unable to return the item myself because of "500 internal server message error" using the app. Using the website it couldn't get my location even with location services on and allowing the website to get location. I had returned the item at 815pm the night before it was due and was unable to return the item using either app or website. Both items need user experience improvement.CHAD O.
Not use this location. The absolute worst customer serviceNoel S.
I was giving a price of about 93.00 I was told if I take the insurance and if I didn't use all 4 days some of the insurance I payed for would be refunded I use the dolly for one day and I payed for 4 days worth I was told the three remaining days would be refunded So iam unable referred any one to u-Hauljohn K.
No customer service. Door was locked during regular business hours and we had to walk around the back to find someone to help us. The vehicle was filthy dirty in the cab and owner left us during inspection for us to fend for ourselves. I was glad I had rented before and knew the process or it would have cost me in the end. It's to bad IRENNE M.
They were closed due to the holiday so I just used the 24/7 drop box.James D.
It was impossible to complete the self return with my phone even though I followed the instructions. So Monday morning uhaul was calling us while we were at work wanting to know where the truck was. Other than that it was a very good experience.ROGER H.
We ordered a dolly and it was not included or available, which was disappointing. No one told us it wasn't in the truck and we had been counting on it. We also had trouble with getting the app to work in order to even get the truck. After waiting almost an hr, customer service was able to help us through the app glitches. Thankfully, Uhaul reimbursed me for the dolly after I requested it.Jesse H.
Small location at a garage. Only owner was able to check me out and he was using his mobile phone. This process was very slow and had to be done twice. Total checkout time was 45 minutes too long! I reserved (3) sets of moving pads-he only had (8) pads to give me, blah, blah, blah, â€œregional shortage-COVID-19â€. Total UNSAT! Checkin in was worse. Attendant said use the U-Haul.com website to check in. Your website check in is designed by idiots. Attendant told me to drop key in the lockbox then check myself in-guess what? I needed the keys to take (4) different photos and literally become one of your employees, doing their job for the same price. Terrible experience, partly yours (website) and Shawn's AutoShack.Todd P.
I had to call the location when I arrived. No one was in the office.Amy C.
I have concern about your virtual check in process. First the connectivity is poor at it freezes and will not let you finish entering info, say timed out and start again. Are is the customer supposed to secure rented dollies, pads, etc. if you don't lock the cargo area and come back anyway to finalized the bill. Although they provide UHAUL service, its not really there primary businesss as the hours and response to questions I had.Ralph M.
I have been a customer for many years renting equipment as needed This time the app was not updating information and made pickup very bad experience I have a reservation in Milton F L on 08/03/2020 for a auto carrier and hope picking up hose a lot smootherCarl B.
The 24/7 pick up process was cumbersome. I previously uploaded my license but had to do it again. After 5-10 mins of waiting approval, I had to go to online chat to get someone to review my request. The truck pics displayed were from the previous customer who had a trailer and a full cargo load and was asked to verify this was current condition. I had to retake and submit those pics. The entire process took over 20 mins and should have taken far less. I was told the link would not be active till designated pickup time so arriving early would not be beneficial. Check in process was easy. Uhaul asks you to agree with all terms and conditions of contract during pickup. The contract must be 7-10 pages long. To review this entire agreement during pickup is unreasonable. Why not send this document at time of reservation. Notices on the truck say refer to the agreement to determine amount of fuel needed to fill tank to same level as pickup. Why not post a chart inside the truck for easy reference.Mo Y.
The UHaul website is broken using the vehicle trailering menu. It won't let you select a saved vehicle or when you put "add new vehicle" give you menu to input vehicles. I had to be logged out of my account to set up the towing and towed vehicle. Also, the credit car processing system was non-operational. These do not reflect on the location but on UHaul's corporate site. It is not user friendly. I did not try the App for reservation so I have no comments for it. However, the app worked great for returning the equipment.CHAD O.
Exceptional customer service. Friendly and helpful.Lorie C.
I had to go to 2 different places to get the car dolly. The first place I was contracted to had one but it was broke down and had been for several weeks but your computer system showed it was serviceable but it wasn't. I was then sent to Shawn's where he had 3. Shawn's was fine. But I cant say much for U HAUL corp. $50 Guarantee of having the equipment .harold S.
Unable to drop off as scheduled due to poor employee attitude and lot maintenance. After involving another employee still had issues with dropping off vehicle due to poor resource management of lot."too full" manager final allowed us to drop off vehicle. Complaint filed with Customer Service and local Field Service Manager- awaiting response. WILL NOT USE OR RECCOMENDS this facility Shawn's Auto Shack . Stay away recommend L'Orange in Niceville.Randall B.
It took over an hour to pick up a tow dolly. We put everything online, and still had to repeat almost everything to the owner. Then trying to check the dolly back after hours was very confusing I finally called the 800# for help. Not very happy, need more work on the online checkingJon G.
Even though I used the on line app to fill out information ahead of time for the rental. It took a very long time to actually rent the truck. It may be due to training a new person but speed to rent was not a highlight. Everyone was pleasant but speed was not a top priority.Scotty S.