The user experience on your booking website was terrible at best. I spent long periods of time on the phone with customer service trying to rectify the situation after multiple attempts to pick up the vehicle, and enter confirmation codes, both through e-mail, or text message. Also, some of the buttons would not allow me to check them as the terms, and user agreements would not show up on the screen. I use Google Chrome on an Android phone, so I am using the most common operating system on a new 5G phone, so I know it is not a result of my phone being old. After many frustrating attempts, I contacted customer service, and the gentleman who I spoke to had to manually send me codes. He was excellent in his professional demeanor, and was patient, and understanding. I was grateful for his help, and he resolved a very stressful situation. If the website was more user friendly, the experience would have been much better.
Trailer Rental & Towing in Vernon, BC at Vernon Auto Wreckers
Moving to or from Vernon, BC? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Vernon, BC V1T3N7 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Vernon, BC
Cargo trailers in Vernon, BC are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at Vernon Auto Wreckers!
Utility trailers are perfect for towing large or oversize cargo in Vernon, BC V1T3N7. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at Vernon Auto Wreckers provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Vernon, BC and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Vernon, BC online today!
Trailer and Towing Supplies
Took an hour on the phone with uhaul just to get the keys as my email and phone number wasn't in system. Covered in snow and ice with no means to scrape and brush off truck . Truck had no M and S or snow tires which is illegal on most highways in the okanagan/interior. Had to call tow truck as I got stuck with poor tires.
Online credit card payment didn't work but we called the help line and they cleared it up right away!
The customer machine on the counter seemed to be acting finicky. Either that or the software. It all got done and Brad was super but it was a bit frustrating for the both of us I think.
The vehicle cab was not clean and there was damage that had not been reported from the previous use. The agent had to sweep out the box - it was very dirty. The whole rental seemed rushed and he was just trying to get rid of the vehicle. This office needs to explain the rules clearly before renting (I got nothing)
Very friendly and efficient
Make sure locations and dates are as they are originally indicated. The dates on our pickup were wrong and therefore our rental was not available and we had to travel another two hours to pick up our trailer
The location was fine, but the van had no fuel (had a 1/4 tank), the app didn't work for the pick up, and then they wanted to charge the surcharge when i put more fuel in than i used. I will never use uhaul again!!! Horrible experience.
Great service. Pleasant and friendly, my third rental from this location.
The key was difficult to get out of the ignition in this vehicle. Someone should take a look at that because it was frustrating.
I turned up at the site to pick up the trailer. The agent was courteous and helpful. I told him who I was and he took care of all the rest. Trailer was ready. All I had to do was sign the papers and pay. The trailer was hooked up to the truck and away I went
i HAD NO PROBLEMS WITH THE RETURN OF THE RENTAL.
The truck was nice.... However, U-Haul uses a rib tire, meaning that there is 0 grip in adverse weather conditions. Do not use if the weather is not perfect!!!
Ken was pleasant to deal with and very helpful.
Trailer was not even available even after I reserved and paid Staff were friendly
Fast and friendly service
Excellent service nothing to improve at that location
Have a specific tool present to clean the socket tines of the vehicle.
I was not aware of the trailer plug configuration. Maybe its on the web site. I did not know and was obligated to by an adapter.
Regarding Q1 How would you rate this location? It's a auto wrecking yard that has U-haul as at least its 2ndary business. The premises are typical for a wrecking yard; mostly grease & auto parts; somewhat intimidating but the staff were all over customer service. They dedicated staff to processing the person in front of me & myself with a 3rd person waiting. Rating @ above average. RS
Nothing. Excellent service at that location
I'm upset I was told I would get reimbursed if I didn't use all my fuel the truck barely made it to the gas station then took $100.00 to fill I used only a quarter of a tank and the woman in Kamloops where I dropped it off was rude and ignorant, about the whole fuel issue telling me that the place where I picked up my uhaul was wrong and offered me nothing, she would not even stand still to talk to me I had the chase her over the whole truck lot just to receive a shitty answer,I will rather spend the extra money and get a moving company than to use uhaul again from the experience I received
The location was a little awkward but that's okay I'm just glad that U-Haul was there to help me out at such a Time I'll use U-Haul first going forward thank you very much
Truck was dirty inside, and when I returned it in the same condition I was charged a cleaning fee. I ordered furniture blankets and none were in the truck. Despite contacting customer service I was still charged for the blankets.