I showed up at 8 to aquire the truck and the online service wouldnt work.i had to sit on the phone to straighten it out and didnt pull way til after 930.As I was moving and had a ton to do I really would have benefited from the hour and a half .I also requested blankets paid for a dozen and they were not in the truck nor did I get any so that also was a big negative.i felt the process was not streamlined and the customer service while being helpful was spread to thin and it took way to long to fix what was a very simple problemJohn C.
A Tec Tire And Auto Center
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Vernon, NJ 07462
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- 4.0 Average Customer Rating
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They said there were mattress pads and I got charged for them but they were not on the van (and I didn't think to check first). I'm still disputing this but Uhaul has never gotten back to me so overall I'm unhappy with the service.Lionel B.
My reservation was changed multiple times in less than 24 hours becuase UHAUL double booked. I was unable to use the links that were text to me for check in and drop off or to see /submit photos of the vehicle. I called to get key box code when returning the vehicle and despite working with a live representative at the schedueld time of drop off; got a call the next day asking if I returned the vehcile yet.Amanda G.
YOU CHARGED ME FOR A 2 DAY RENTAL,I ONLY USED IT 4 HOURS ON SUNDAY 7/10/22. TEC TIRE AND AUTO WAS NOT OPEN ON SATURDAY 7/9/22,THEY SAID I HAD TO PICK IT UP ON FRIDAY 7/8/22 AND RETURN IT BY 4 PM SUNDAY WHICH I DID.PLEASE REFUND ME THE $19.95 EXTRA FEE!!joe T.
This was the easiest rental experience we have ever had. From pick up to delivery, everything was fast and simple!Heather D.