It was fast and the clerks were really nice.Lisa D.
Trailer Rental & Towing in Virginia Beach, VA at Shell Newton
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Virginia Beach, VA 23462
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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Poor customer service.Rachel C.
I had a horrible experience with uhaul and I will never use them again. My truck was not ready when it was supposed to be, I had to drive 20 minutes to a different location. I wasted an hour of the movers time that I had to pay them for because of uhaul incompetence.Rachel D.
I was called 2 days prior and told I could not pick up my truck at the location I scheduled and needed to pick it up at this location. They did not have the dollies I reserved and I had to go to the location I originally scheduled to get my dollies.Ronald F.
Absolutely horrible service. Truck was already booked and paid for, store shop worker had to have me enter credit card information on his personal phone in order for me to rent uhaul I find this very unacceptable.RAMONANTHONY F.
The. Customer service at the pick up location was unacceptable.. I was at a shell gas station and had to read my card info on a cell phoneJessie D.
The truck had dog hair in it.MELISSAANN R.
They charged me for gas and I brought the truck back on a full tank of gas. That's the only issue I had with them.SHARHIRA M.
Make Sure The Employees Inside The Gas Station Know How To Talk To PeopleKshanja B.
Clean the truck out it had boxes and trash on the floor that I had to clean up myselfJermaine B.
Actually, they did a pretty good job. I made the reservation around 8:30 AM, maybe even a little later, for a 9 AM pick-up. So I didn't really expect the vehicle to be totally ready at 9 AM, but they did a nice job of getting it together on the fly without a whole lot of hassle, and when I got done with the vehicle they checked me in fast also. I appreciated the way they worked with me on unreasonably short notice.Frederick G.
Worst experience I've ever had with a moving truck company. First and last time I'll ever go to uhaul. The pick up location was a shell gas station and the one employee running the store had to also help us in between other customers. The whole process took an hour to pick everything up and even though I had made my reservation a month in advance, they still didn't have everything I needed. The truck was left in a disgusting state. Food and drinks left in cup holders, crumbs all over the seats. We had to clean up their garbage and wipe down the entire van before we could even sit in there. 2 days into my trip to my out of state move, they charged me over $200 because someone else had an auto transport in my name and turned it in somewhere else. No idea how that could happen when at the time, I still had the auto transport with my car on it and hadn't even made it to my new place yet. The woman was supposed to fix the problem and get back to me and still has yet to do so and the money they took has not been refunded. Never again.Katherine R.
Not ApplicableEric L.
Have them do a walk around and document damage prior to customer taking it. They did not do that for us and are now accusing us of damage we did not do. His only course of action was to show us a picture of the truck on 9/22. (We rented truck on 9/27) We asked if itd be rented since then and he said yes... So what good does that do? Poor service. Will not be using Uhaul again. We also got an email stating they would be in contact for the damage (which was to the roof and had glue reminents from where someone had tried to fix it). Such bullshit.CHADTHOMAS W.
Great experienceJAZETTEKELLY W.
Great customer serviceSandra N.
Make sure the vehicles are in good safe working condition before you rent them to people!Sharika R.
Too far from requested pick up location for starters. There were two U-haul centers that were closer that I am certain had the trailer we ordered - that doesn't include all the satellite sites. Gas station was busy and the guys working needed to prioritize the business vice the rentals. Didn't know much about the trailer and weren't very helpful with hooking upMiguel G.
5 hours waiting on a trailer that didn't come there so had to drive out my way after waiting 5 hours at the place for itBenjamin D.
I had requested the uhaul for 24 hours but I ended up only needing it for 2-3 hours. So I called the location at Newtown and asked them if I could bring it back early and I asked if I brought it back early would I be issued a refund since I didn't use it for the full 24 hours, they said yes but I just got my receipt and I was still charged for the 24 hours. I would still like a refund. This is very inconvenient and considering I already have a lot to worry about with the move this is adding to the stress and should have been taken care of already.Tia A.
Bhavin was great to work with. Will use again.Frederick G.
Waited forever over twenty minutes wasKrystal W.
Really good customer services, I would recommend my friends and family!!!JOHN THOMAS S.