Great friendly customer service.James K.
Trailer Rental & Towing in Waltham, MA at Storage Plus
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Waltham, MA 02453
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Has to be easy when you have international driver license. And the truck wasn't clean when I took it, when I let you know in my return back, you were charging me $25. Was ridiculous because I used the truck for a few hours. And I didn't do it I was like that. But about everything else, was perfect.Debora G.
Overall good in and out service. Van was dirty and due to the times we are in, I really did not appreciate peanuts and hair inside the Vans driving area. Otherwise good.carlos C.
Our contract was for a 9:00 a.m. pickup. Person did not even arrive to open the U-Haul store up until 9:25. No apology or explanation given. This was very inconvenient for my plans. I had also paid for a utility-dolly. There was no dolly available when I asked where it was? I want my $10.00 credited to my account. Made the items we were moving much more difficult without the dolly.Eileen H.
Arrived to find out â€œmy reservation had been removedâ€â€”site worker had no further info. He clearly didn't understand your policies either. I have since learned that we were in the wrong showing up 36 minutes not within 30 min of our reservation time, but that took three additional phone calls with 15 min+ wait times to find out. In the end, we got a truck. We moved what we needed to move. The man at the site helped us. But we already had a bad taste in our mouths and then your return system did it work and neither did your chat help. In fact, this is tour first reach out to me despite my requests (multiple) that uhaul respond to me. So am I likely to recommend uhaul Again? The jury is still out. My truck was fine, your customer service on the ground came through in the end despite not having our truck, your phone team was great, your chat help was nonexistent. I'll give you a solid â€œ go In with your eyes openâ€ and â€œdon't expect Too muchâ€Patricia U.
Great jobNORMAN N.
Excellent no complaintsLois B.
Better customer serviceDan L.
The attendant is excellent proficional. Em 5 minuts I got the car.Elienson S.
know more information about the movers, thanksKamal K.
The online/after-hours vehicle return process needs to be fixed. When I tried to return the van I rented after hours, I tried to complete the online steps for returning a vehicle after hours. I couldn't give my location on Chrome even after I explicitly gave Chrome and the UHaul page permission to access my location, so I installed Firefox. I could now give my location, but now I couldn't upload a picture, even though I was perfectly able to take pictures through the browser. So I called customer service, but they were "all busy assisting other customers" at 11:30 PM on a Saturday, so after ten minutes of waiting, I called roadside assistance, who attempted to transfer me directly to a customer assistance agent, but somehow the audio coming through to me was a combination of both the UHaul hold music *and* the roadside assistance agent talking at the same time, which made everything unintelligible. I never even got to talk to a customer service agent, as my phone died while I was waiting to be transferred. Also, I rented a dolly alongside the van I rented, but the location UHaul sent me to to pick up the van (Storage Plus) didn't have any UHaul dollies. It was only through sheer luck that the owner of Storage Plus was willing to let me borrow one of Storage Plus' dollies. Otherwise I wouldn't have been able to move what I needed to move, and I probably would have needed to go to another UHaul location just to pick up a dolly.Nicholas M.
This location has very few vehicles. The equipment is always dusty or dirty.Tanisha D.
The vehicle had a fuel tank 3/4 full when I picked it up and didn't have the time to go through the Covid-19 restrictions and let the attendant know. I filled it up before dropping off.RICHARD JAMES R.
the process to get the keys to the truck was a real pain.to return the truck was almost as bad.the, inside floor of the truck was not clean and covered with dirt.Howard L.
Van was not ready when we arrived. Had asked for dollys and when we got there we were told they did not have them. This is crucial for a move so we had to go to Home Depot and purchase.Robert F.
The instructions that you needed to use an ap wasn't clear. Also that there was a cleaning fee.MARY L.
We arrived on time and were told that the person manning the store had not been trained on uhaul products. We'd have to wait for the manager to arrive. He finally did about 45 minutes later which almost made us miss our movers on the other end. When we went to return the van there was a hand written sign on the door that said back at 4pm which meant we would have had to wait another 1/2 hour. Luckily the original person showed up about 10 minutes later and let us in. All in all it was a very frustrating experience.John R.
Computer processing delays caused lengthy delay in checking out and getting final receipt.Ron G.
Perfect, simple, easy, charges were exactly as I anticipated! Very pleased with the service of this location!Lynne P.
when using the app to return, the FIRST direction is to return the keys in the drop box. THEN you are asked to take pics of the odometer, etc. If you have returned the keys in the drop box you can't get into the vehicle to upload the pictures!Paul W.
The main issue wasn't the location but rather your online system and costumer service. I was supposed to pick the van up at 8:30am with the phone but had to wait until 9 for the store to open because the website wouldn't let me take the truck on my own. It insisted I need to wait for the store to open. When the guy showed up (late) and opened the store he said the van wasn't returned properly so that's why I couldn't pick it up with my phone. I don't see how this was my problem and why I had to be so late. I only got the van at 9:30, and hour late. I had spend 30 minutes on the phone waiting for costumer service but there was no answer. Then when I needed to return the van, the website couldn't find my GPS location for some reason. There was no indication of how to solve this issue. Again I waited on the phone and chat. Eventualy half an hour later the chat responded. I tried to stress that I need to solve my issue quickly as I was standing in the dark and felt unsafe but the chat representative was very slow and didn't offer solutions. Until she finally said the one thing I should have been told to begin with- that I need to download an app to do this. Why not tell me that in the first place when I rented the van? I expect to be compensated for this poor and negligant service but it seems like this is how uhaul operates - with no regard to costumers and a bad system in place. So I wouldn't be surprised if no one even reads this complaint.DOR H.
Using the app to get the truck was a bit of a scavenger hunt I feel that the direction should be laid out first so you're not going back and forth trying to figure out what you're supposed to be doing. But once you figured it out it was super easy and I really appreciated being able to use the app and pick the truck up earlier than the location openedCourtney G.
Probably will never use U-Haul again. I had a reservation on a Friday night, the online pickup service was unavailable. Was on hold with customer support for 30 mins before giving up. Wasted a night. Went the next morning for my reservation and then was overcharged for 30 miles. Was eventually reimbursed but no apologies or general remedies other than being charged what I was supposed to be charged....after a Headache of wasting a night And being overcharged $43. Will not recommend to friends or family and likely will not ever use again. A disgrace of a first experience with U-Haul.john C.
Driveway was difficult to pull out of, directly into a busy intersection. This is difficult with a UHaul having never driven one.KATHERINEL R.
After hours drop-offrandi D.