Customer service was poor. The attendant added on unauthorized changes for insurance.Ronald B.
Trailer Rental & Towing in Wantagh, NY at Wantagh Service Station
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Wantagh, NY 11793
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Several issues occurred including the original truck not being avail in the original location. Second location did not have the right size truck as reserved. The pickup location added insurance wo telling me (as I already had coverage). The insurance charge was subsequently reversed, but waited 25 minutes to talk to agent. Total Disaster.LEE D.
The truck's gasoline gauge was not working. Although I drove for 45 minutes, the gauge arrow never moved. The truck's tire pressure sensor read that left tires needed air. I filled tire with air. When I drove away from gas station, the gauge had a new message reading that right tires needed air. This is no way to do business!Helen D.
Brakes need to be checked....a lot if chatter upon application.carl C.
Nothing to improve, everything went smoothly. Very professional staff. Thank you again ! -RMGRobert G.
Everything went seemingly ok(atleast that is what i thought) until i tried recording the mileage and gas guage amounts..it would not let me do it.i go back into the office to let them know. They told me that they have been having problems with it and just take a picture for my records which i did. The mileage that was given on the app was lower than the actual mileage when i got in the truck also the gas tank was about 5/8 full. 15 foot truck. I leave to go do what I have to do. About 5 hours ,11.8 miles ,and still about 9/16 of a tank of gas later I return with the truck. I give the keys and they say that i will receive receipt in an email. Ok so I go on my way expecting a bill of about 50-75$ . No.instead i got a bill for 115$. On the rervation I declined the insurance14.99$.only going less than 15 miles.but there it was on the bill. Spoke to customer service and they confirmed that i declined it on the reservation. Was never asjed in office if I wanted to decline it. Secondly the mileage was too high. I took pictures upon return too. Third is the 47$ charge for gas.now i expected about 7.50$/ 8.00 $ charge for gas. The representative stated on receipt that I started with 15/16 of a tank. Another lie on his part. After i look over the bill I give customer service a call(best part of the experience.) First ,chris was very nice and understanding to my issue. And then I was transferred to Jasmine. She too was understanding and sympathetic to my issue . Noted all the issues i had and sent her pictures. She told me now the regional manager will get back to me within 72 hours. It has been a week. I know Thanksgiving is in there. But I was working on Friday and Saturday........ still waiting on regional manager.thomas N.
The teller was nice but One of the guys at the location was very rude and un respectful since the beginning and when My brother in law dropped the truck, He parked the truck where I found it and he was very rude telling my brother in law stupid. Not acceptable.Donnie G.
Cigarette ashes all over cab from previous user.James P.
No need to improve Excellent Rentel service and rates.elias I.
vehicle was clean but had a slight odor of smokeDavid W.
The representative at the drop off location was rude, obnoxious and abusive. When we were dropping off the truck his first statutory us was, get that this the hell out of here, I have no room for the big piece of shit. You can't leave it here. Then he refused to acknowledge us at all. I would NOT recommend this location to anyone.Richard M.
The manager is helpful and niceDAVID H.
The guy working there at night is so rude and unprofessional. No conduct at all. Try to call there in the afternoon and pretend as a customer and you will see what i am talking about...jayczel B.
I had a great overall experience the staff at the Wantagh location were very friendly and helpful would highly recommendJames G.
Great location, super convenient. Inside the truck was filthy, I thought with the Pandemic it would be somewhat clean..NOPEJohn R.
Had drop off issues with the app. Gas station worker helped me out tremendously!Jim K.
Pick up/drop off location is very small. They should add line markers on the ground to make clear that it's ok to park two vans right on top of each other, or say so at pick-up. I didn't do so, and the attendant at drop of was visibly aggravated that I didn't leave the van where he wanted me to. Make it clearer.Tim M.
Experience was complete satisfactory.Joseph B.
Truck had over 125,000. Miles on it Way more then I would expect from a rental Seat was worn flat and uncomfortableVINCENT L.
See above.William M.
I've been waiting over a week for someone to call me back. William 516-225-7279william O.
The 19.95 is BULLSHIT. I had the truck for exactly 7 hours and it came out to $116.00?????? Horrible advertising!!!!! Will NEVER use againvincent M.
Don't estimate your mileage, I did I was way over, now I have 2 payments on my card.Kevin P.
I ordered dollies hand trucks and blankets and the truck had none of the equipment in it I had to go to a central location and pick up the items myself and when I got to that location they wanted to charge me an extra fee for not returning them to the second location which was out of the way of my move also this added extra mileage to my rentalkenneth B.
Great customer service and very friendly, knowledgeable staff.Kevin K.