I had booked the wrong date and the manager managed to arrange for a rental on the spot. THANK YOU!Dennis W.
Trailer Rental & Towing in Waterloo, ON at Charlie & Son Auto
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Waterloo, ON N2L3L2
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Clean the shop of the cigarette smell. Also more clear communication, especially when customer is clarifying details. Was frustrating talking with the owner sometimes because I would have to ask the same question multiple times and get different answers, or have to follow up multiple times myself to get the service I needed.Bing X.
We were originally supposed to pick up from another location and were sent here and told we could have the truck til noon. The owner was very rude - like he didn't want to give us the truck and said we needed to have it back by 10:30am and even called us the next morning at 8am to ask us when we would have it back.Christine T.
..every thing was fineRonald M.
Great experience start to finish!Timothy K.
Your service was very bad. Your truck had problems when I was driving on highway when I used break it has a lot of shaking it was very dangerous. I called them but they didn't care at all. I took down the truck at 12 when I came back at 10:30 they said you had to come back at 10 and they did yelling to me .they talked with me very impolitely . I'm so sorry for your company. Tomorrow I will go court I will open a file for them. Because they were very impolitelyABOLFAZL M.
The cargo van didn't had full tank, when I filled it it took 11.5 litres i.e. $14. I drove van for just 13 kms. Will never prefer this location. I felt cheated. I did uhaul before too that was great but not this one.Pranav T.
I want to personally thank Devin from the Nova Scotia location who was absolutely incredibly good to deal with . I had rented a unit to get my personal belongings from port aux basque Newfoundland to Dartmouth Nova Scotia where I was going to move it a rental unit more suitable that would of been more affordable to continue my journey to Waterloo ontario for employment. I had been on this journey with all my personal belongings and was involved in a single vehicle accident with my pet . A serious of unfortunate events and poor treatment to the point where the hotels in port aux basque left my pet and i on the street to sleep in out wrote off vehicle because I had a pet with me. Well Devin gave me hope that there are still good people amongst us and good corporate citizens in trying times to say the least. I'm thankful my pet and I were able to walk away and that this young man broke the chain bad luck or whatever you want to call it. Thx again to Devin at uhaul, I hope the company realizes what a shining star they have with you a part of their team.SCOTT M Y.
Everything is goodyang Z.
Staff was awesome Will definitely use them againPauline G.
The rental cost was advertised at $19.95 and there were numerous extras including a $10 fee for using my credit card. Total fee not including gas was $71.00. So the experience felt somewhat unsettling as far as that goes. SueSue W.
Have a labelled drop box.Chris L.
The truck was dirtysalvador jr P.
All good - quick and easy pick up with trouble free drop off. Location was easy to leave my vehicle in safe place for the 4-4 1/2 hours until returned rental unit.GUYB W.
Didn't charge us any surprise fees, which is all we cared about. Ted seems like a nice, laid-back guy. Thanks for the truck!Jorge C.
Double check fuel gague prior to contract completion!! Contract was set at 3/4 of fuel .. BUT ACTUAL READING WAS 1/8 less of 3/4... Contract is not able to be amended once it's completed.. Which puts the customer on the hook ((in my case) for an 1/8 tank of fuel I did NOT use Extra equipment inside of truck (2 dolly's) that were not charged to my contract.. BUT was forced to take with me as this location claimed not to have enough storage space. Thank goodness I didn't have a fully loaded truck.David E.
Location is just extremely Smokey. But it's a convenient spot so I don't mind. I haul was perfect.Kristyn C.
Got good advice at drop off location. They explained to me why I was accused of stealing a trailer. Apparently the dealer has to hook it up to your vehicle. Who knew? Good advice for the future.Franklin K.
Everything at the Uhaul location was fine. Scheduling and signing in was a hassle. You have to fight your way through a marketing machine trying to upsell you every step of the way. Best BillWilliam R.
The truck engine light was on. He turned it of, but it came back on in like 10 miles.will B.
I have spent money on my movers by wasting money of 250 $Venkat K.
Had no idea how to pick up my vehicle mobile style. Took about 45 min to pick up and the written instructions were not in proper English nor spelled properly and therefore were impossible to understandRyan L.
I only drove for 10 miles (16 kms) and I am quite sure about it. But when I see the final bill, I was charged $25 for millage, which was more than 20 miles (32 kms). I called them to explain but they insisted their records was correct. I can't prove myself. But this is really a bad experience.Zhaohui Y.
We dropped off after hours. Glad we had a trailer that was easy to take off and push into A good parking place.Jonathan B.
Hidden cost is there, I rented only one dolly and charged for two. I am not sure what do you mean by â€œAfter hours service chargeâ€. When I completed the self check up, I highlighted that I am not happy about the charges and no body called me. I am really frustrated about that.Rafat T.