When I arrived to this location the website said it was open but it was closed. I had selected the mobile pickup, when I arrived no keys where in the box. U-Haul called the manager who mentioned someone was supposed to be in the office. When he got a hold of his staff member, the employee was in New York and didn't know of the reservation. Owner had to go inside and get us the key. Reservation was for 10 am and I didn't get the vehicle until 11 am waiting outside in 38 degree weather. Truck was on empty and we had to refuel it immediately. Overall worse experience from the company. Never using again.Carlos G.
AC Auto Carriers LLC
(U-Haul Neighborhood Dealer)
West Haven, CT 06516
- Mon–Fri7 am–6 pm
- Saturday7 am–3 pm
- 24 hour customer return
Services at this Location:
One-Way and In-Town® Rentals in West Haven, CT 06516
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- 3.5 Average Customer Rating
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Had a really hard time opening lock for mobile pick up. Otherwise very easy!Ruth S.
Let people know the mileage that's covered by the price and how much each mile extra will be.Lisa V.
I Love The place i did pick up The truck but I'm disappointed that my pickup location was changed last moment over the phone and I did have to drive much farther to 34 Hamilton in west haven. My original pick up was in Shelton.agnieszpa R.
Location was closed and not staffed. Not a single person in sight. It was about 45 degrees that day and I couldn't go inside to keep warm. So I checked in online but could not open the lock to retrieve the key due to it being rusted. Called U-Haul traffic division for assistance and waited for 20-25 mins. No response, so I called U-Haul 1-800 number. After 10 mins, I got a customer service rep who put me on hold and then hung up on me. Called 1-800 number again spoke to John who tried to help me with the lock and then put me on hold and while on hold I was able to force the lock open. The entire process took 70 mins and it was a nightmare. Would not rent from UHaul again.Mason C.