Had the worst experience with Uhaul customer service. Was on the phone for hours. May not be relevant to this exact location but would not recommend renting a Uhaul in NJ. Complete disaster.
Trailer Rental & Towing in West Milford, NJ at Storgemall West Milford LLC
Moving to or from West Milford, NJ? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in West Milford, NJ 07480 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in West Milford, NJ
Cargo trailers in West Milford, NJ are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at Storgemall West Milford LLC!
Utility trailers are perfect for towing large or oversize cargo in West Milford, NJ 07480. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at Storgemall West Milford LLC provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in West Milford, NJ and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in West Milford, NJ online today!
Trailer and Towing Supplies
Locations are fine - your process is HORRIBLE. This is the second time I've tried to rent a trailer and you didn't have it. Letting me know 24hrs ahead of the rental that I have no choice but to rent a truck instead is unacceptable.
The woman I spoke with in the phone gave a lot of attitude and was very short with me. The truck was heavily smoked in and exacerbated my asthma.
This pickup location was a 50 min drive from my "preferred pickup site" and I was only notified about it @ 6:30 pm the night before an 8AM pick up. This was very frustrating, as I was counting on a close pick up so my wife and infant son could drop me off. (nearly two hours in the car is much different than 10 mins for a 9 month old on a nap schedule). Nevertheless I arrived for my 8am pick up @ 8:15am only to learn that the pick up site did not open until 9:00am. I had a crew of movers waiting on me and I had to push them back over an hour. I move a lot and have used Uhaul faithfully over the past 10 years, I am normally happy with the service. This experience was extremely sub standard, and simply inconsiderate of the customers schedule and plans. If I was notified a week or even a few days before, I could have made arrangements, but 13 hours before pick up is unacceptable. I understand that "preferred pickup" is just that, not a sure thing, but the main failing here is the lack of communication or consideration for the customer. I am confident that Uhaul will do all that it can to make sure this customer is whole.
keep operational hours ........returned van and no one was there.
VERY POLITE ON PICK UP.
Was fine, no problems.
No one available to disconnect my trailer or no one visually inspected it on return I had to disconnect the trailer from my vehicle myself. Poor management
Dropped off the truck after hours just used the key drop off
Great service. Gail was very efficient and helpful setting us up with extras like a hand truck and moving blankets. The final adjusted bill was accurate with no surprise extras added.
The rep gayle, at this location, went above n beyond my expectations, to assure the truck was ready for me when needed...her customer service was beyond reproach.
When I called late Monday morning to confirm that the truck had been checked in to U-Haul successfully, the lady who answered the phone said "yes I see a truck out there. But U-Haul has not notified me why it is there and I haven't done any thing about it yet." She was not planning to take any action to check the truck into the U-Haul system until someone contacted her - either myself or someone from U-Haul. After I expressed a concern about being charged for a late return, she took the time I had returned the vehicle from me and used that to re-enter the truck into the U-Haul system.
We rented this truck on 3/31 at 10 AM. I drove the truck to Sunnyside, NY, approx 46 miles one way, round trip a total of 92 miles according to google map. I left the fully-loaded truck outside the gates of Storgemall at 1 AM, so I could pick up my car since I had to work the next day. I picked up the fully-loaded truck at Storgemall, on 4/1 after 5 PM and drove it to Franklin Lakes, NJ, approx 31 miles one way for a round trip of of 62 miles. Total miles should have been around 154 - 160 miles, yet according to THEIR odometer reading, we drove 255 miles. IMPOSSIBLE and I have witnesses that can corroborate that we did not drive these miles. I filled the truck before dropping it off. It cost me $30 ($30 divided by $2.09 per gallon is about 14 gallons). The fuel tank capacity is 31 gallons, which means I used approx 15 gallons and at 12 mpg, that is only MAX 180 miles which although still high, would be more realistic. Logically, the 255 miles we were charged for just does not make any sense. I can have witnesses, cameras, security to corroborate our story. The woman at Storgemall told me she has pictures of the odometer readings, out and in. When I asked to see the picture of the odometer readings, I was told it was "personal" information. I did confirm with U-haul that the odometer reading of 37046 miles on pick-up was correct, but there is some kind of error on the odometer reading on our return. We complained to them about the charges and at first was told they were unwilling to do anything about it because of the odometer reading pictures. We have now received a phone call about some sort of "computer error" and we might be receiving a credit no later than 4/10. A week later? My credit card has already been charged. I am very suspect about the way this was handled. If I had not objected, we would have paid this and it would not have been discovered. I think your company needs to investigate the StorgeMall. I will not recommend them to anyone. Also you should know that I complained about the truck. Going downhill, the truck would suddenly shift into low gear nearly putting us through the windshield. I don't know if this is a safety mechanism or there is something wrong with the truck. There was also an indicator lit on the right side of the dashboard, an exclamation point in brackets ( ! ) with a wavy line underneath. The tire monitor system also needed to be serviced. So maybe this is a problem with the truck itself, but something is drastically wrong and it needs to be fixed. Please let me know if there is anything else I need to do to get a refund from them.
Great person working the front desk
Inform the customer whether or not the truck has ramps prior to the rental contract being complete.
Agent arrived one hour later than designated pickup time. Gave me discounted mileage charge for being inconvenienced.
They need to have their own truck, I had to wait for one to become available.
the employee at this location was friendly and helpful but the location was crammed into a closet sized room inside of a convenience store and not in the nicest neighborhood. the process to check in and out is slow and there was a small crowd of suspicious people loitering around the place. Again, the employee was good, location - bad.
The clerk at the associate mini-mart facility was clueless and completely unhelpful when the u-haul proprietor was not present (he has his office in the mini-mart). There was no sign advising where that office was or what to do if the owner wasn't there.
The manager in Homestead, Muhammad Tilab, was unprofessional and rude when we spoke on the telephone. In person, he tried to rush me through signing all of the paper work without an explanation of what I was signing. He was also playing a Play Station video game in his office when I arrived. He left the game on the whole time I was there. He is probably not a good representative for U-Haul. The truck that I rented was in good condition and worked fine though.
Personnel at site was very freindlyand helpful.
The manager is nice and very helpful. The equipment was great as always.
Attendant was very nice!
I called location around 3 PM, spoke to rental person and he said he would be there all evening until 9. showed up to pick up trailer, and he is nowhere to be found. Gas station attendant had no number to reach the rental person. Waited 15 minutes and he finally showed up.Returned the trailer, and he isn't there again. waited half an hour with 3 kids in the car, he never showed, so I left the trailer and took pictures with time stamp on them so he cant dispute anything. Do not use this location! Horrible representation of Uhaul,
Equipment was in good condition. however, location did not have any accessories, such as moving pads etc.