This truck was returned to the location after the location closed. This means that they were unable to put the keys into the 24/7 lock box because they were closed the following day as well. We got to the location and couldn't get our truck. Uhaul customer service didn't know what was happening. When it was finally figured out that this location never put the keys in the box, they suggested we go pick up a truck 2 hours away instead of contacting the owner of the original store we rented from. We asked that the manager be called, and see if something could be done. Eventually she arrived, no mask (masks are required in PA), and suggested that I don't need to wear one either (her personal beliefs). She then didn't have the quantity of packing blankets we requested. Said she would credit us the money back but only gave us 50% off that price. She said she was including a dolly without charge because of the inconvenience. We were later charged for those as well. The woman on customer service line suggested that we would be getting a clean truck, possibly a little smaller than we ordered. She ended up just saying â€œjust take thisâ€ and gave us the dirty box truck that was returned the night before. I was under the impression that due to covid we were going to be receiving a cleaned disinfected truck. This was a terrible experience for us particularly because of uhauls reservation guarantee. We were guaranteed a truck would be clean and ready to go when we got there. That was absolutely not the care. We were an hour late with movers waiting for us at our house. I find it very hard to believe that she had no idea that the truck would be returned when she wouldn't be there, and therefor she wouldn't be able to put the keys in. The length of time of rental is one of the pieces of information gathered when you request a truck. Additionally I would have been significantly less upset if someone had called me the night before to say â€œhey, we can't get the keys for your truck, can we switch your reservation to another location?â€. It was just overall terrible customer service from uhaul and Wexford self storage, which is why I would never recommend either company to anyone moving. Moving is stressful enough, let alone being told the morning of your move â€œhey you don't have a truckâ€. There is a zero percent chance I'll work Wexford self store again. I might consider working with uhaul again if I would know this would never happen again.
Trailer Rental & Towing in Wexford, PA at Advanced Self Stg Of Wexford
Moving to or from Wexford, PA? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Wexford, PA 15090 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Wexford, PA
Cargo trailers in Wexford, PA are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at Advanced Self Stg Of Wexford!
Utility trailers are perfect for towing large or oversize cargo in Wexford, PA 15090. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at Advanced Self Stg Of Wexford provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Wexford, PA and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Wexford, PA online today!
Trailer and Towing Supplies
Tracy is the lady that I dealt with. She knew how much I was moving and driving to and she cut me such a great deal! She was very friendly and very kind during the whole experience. I will definitely send anyone moving that I know to her.
The staff were very friendly, healthy and professional from scheduling to pick up of the vehicle.
Office staff was very polite and courteous.
I had a VERY narrow window to pick up a chair and ottoman from a friend. I went to a location on McKnight Rd, and UGH...a van wasn't available. Facing defeat, I sat in my friend's driveway, and looked up local U-Hauls. Low and behold, Tracy in Wexford came up, 6 miles away from my friend. She was wonderful. She had a van, I went right over, the van was new, clean, awesome. I got my chair and life is good. Thank you U-Haul, thank you Tracy. Great experience. I will DEFINITLY use you folks again.
Great service and clean new vehicles
Clerk was very friendly and helpful!!
The people who run this location are super friendly and helpful. The young woman I worked with stayed late on a holiday weekend so I could do my unexpected last-minute rental and then cheerfully helped me with adjustments to the final charges. A terrific overall experience.
Great service and very handy
Service was great! Thanks Tracy. Also, truck was easy to drive.
Very unprofessional location. There was a mix-up at another location and the official U-Haul dispatch people sent me to this location to pick up the trailer. However, when I arrived, the place was already closed, with a tiny hand-written note saying â€œwe close at noon today.â€ The official U-Haul people did not even know this because no one from the location had informed them of the early closing that day. Luckily the trailer was not behind any locked gates, because I was forced to hook the trailer up myself and risk property damage to both my car and the trailer. This location did NOTHING to help with this process, it was all thanks to U-Haul dispatch that I was even able to get the trailer at all. This is just some crappy independent self storage place, not even a full-on U-Haul location, and it probably doesn't even deserve to operate as a U-Haul location. I would not recommend this location to anyone and it would be so much better worth your time and money to go to a real U-Haul location.
Tracy has been amazing to work with. As a home stager, I rent trucks on a regular basis. She has always been kind, efficient, professional and funny. She is a delight to work with. I go out of my way to order my trucks through her.
Excellent move. Well maintained facility staffed by helpful and friendly representative. Truck was ready when I arrived and was very clean. There were no operational issues. Pickup and return fast and easy.
We were unable to drop off after hours using the app because it wasn't able to locate us, despite the fact that my location services were on. Frustrating, but we returned it anyway and it was fine. We also were not the only people there who couldnt use the app for the same reason. Fix the app (the location services on our phones was working perfectly)
App was giving me trouble, but once in it- very user friendly
You guys are great, nothing to improve.
Excellent experience!! A+++++++++
I believe that you may have a turn signal light out in the rear passenger side. Tracy was very professional I will be back again!
This was my boyfriends and i first move out of the parents house and everything went wonderful! we worked with karly and she was amazing. helped us get everything we needed!!! the next time i need a truck or anything u guys provide i will definitely be calling to work with karly again!
Nice 24 hr drop off.
Customer service is excellent ,prices are great always have available trucks for us,thank you
Rental agent was very helpful and friendly. I will definitely use U-Haul again when I need a rental.
My trailer had a leak in the top. A few of my things got slightly damaged. Please make sure you fx the trailer.
I requested furniture pads with my truck rental and there were none. Because I did mobile pickup and the shop was closed at the time, there was nothing I could do which caused a huge I convenience when trying to transport my furniture.