Mother Made did a great job. and was very professional. Uhaul as a whole was not a great experience. Had a 10 foot truck to pick up in Lexington 767 East 7th Street at 1 pm. Got to the place and the office said closed. No truck, no person to talk to at the site. DO NOT GO TO THIS PLACE. Called customer service and had to send us 30 minutes outside of.Lexington to get the truck from Mother Made Medicine. After we finally got the truck, the trip was fine. Drop off in Owensboro was easy as well.
DENNIS W
Mother Made Medicine
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Wilmore, KY 40390
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Customer Reviews
- 4.5 Average Customer Rating
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It's great to have a location in Wilmore for drop off, being so close to the university. However, it wasn't obvious to us exactly how/where to drop off based on the online information we had. Once we called the store location, we got very helpful service and drop off went smoothly.
DAVID RYou changed our pickup location at the last minute and the location caused us to have to pay more in mileage. When we got to the location, the place was closed and there were no instructions left for use to pick up the truck. We lost an hour of time trying to get that straightened out. There were a lot of additional, hidden fees we did not know about until we returned the truck. Returning the truck was a huge hassle since no one was at the drop off location and we had to spend a bunch of time doing the online return. I was hesitant about using UHaul, and I definitely will not use it in the future. The whole ordeal made this very complicated.
shannon n