I live in concord,NC. I purchased a HD.MC MAY 27,2021 from the Pelham,AL. HD.Dealership. I rented a 9'x5' ramp trailer in Woodstock,AL. Trailer had 6 , D rings inside the trailer bed . Used Four commercial grade ratchet straps to stabilize the motor cycle. This is a great piece of equipment to transport a motorcycle or anything you need to move.James M.
Trailer Rental & Towing in Woodstock, AL at Auto Pros Auto Sales
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Woodstock, AL 35188
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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Be more courteous & polite.Nick K.
I did notice a couple ants and wrappers on the floor but in general it was clean.Jason R.
I dropped the unit off at 5 am. I left it sitting ahead of the other trailers so it would be noticed. It sat that way for three days looking out of place from the rest. I guess appearance isn't too important to them??Tom S.
Lady was extremely helpful! This pick up site was 60 plus miles away from my picked location to pick up! Ridiculous!!James P.
I haven't used Uhaul and take my email off your list!!CHRIS P.
The lady that works at our pick up location was so sweet and helpful. When we walked around the truck to take pictures and check it out there was a danger sign attached to the passenger door. She quickly called and checked the truck before she let us leave to make sure it was safe.Jami T.
Nothing. A great experience. I had made my reservations online making pickup a breezeLinda F.
They need better signage. Staff needs to give better directions to their location.Mary H.
I was charged an additional fee upon dropping the rental off as the u haul place in Alabama set the trip up wrong. I told them I was picking up there and returning to Early Texas she put I was taking to cookeville TN. Even after I repeated the place I was taking it she still recorded it wrong. She was also rude and had no people skills to speak of. I have never had such a time renting from a u haul dealership ever. I was called by someone after leaving and told them about all the above and I was still charged the fee upon dropping it off which annoyed me even more considering I returned it a full day early.Henry B.
Customer service was not good at all. I asked for assistance with closing my transaction and was brushed off. But called me the next day to request I come back in. Really???Reggie W.
You equipment was dated with stickers cracking and peeling. Your IT systems broke down / failed during every phase of the rental. It was disappointing and can be prevented I lead a national IT practice that works on project on your scale and could help you make them more reliable. Contact me at Kevin.Grohoske@sparkhound.com.Kevin G.
There was extreme ambiguity with my payment. The contract was reviewed at an incredibly fast pace, I was drastically overcharged on pickup, and they attempted to charge me twice the rental cost on return. What would have been a $20 rental at another location turned into an $81 dollar rental at this location. I would not recommend it to a friend and I feel swindled out of my money.Thomas M.
Not sure there will be a next time with U haul. I reserved the trailer in Pelham Al. They said they had a 6x12 trailer that just came in. I reserved it thinking I'd pick it up at that location. 2 days later via a text I got this reservation notice to pick up the trailer in Woodstock Al, 20+ mikes from my house. Almost 50 miles round trip!! I paid for the rental on line, but had to go back through everything I did on line when I picked up the trailer, including paying for it again because your system doesn't retain that info, and that along with it taking 40 minutes was extremely frustrating. I would give my experience, including the charge of $100 to rent the trailer a 2 out of 10, and that's being generous. It cost me less to rent a 20' truck from you incl mileage and gas than it did to rent this trailer. I'll not be using this service again. I do not expect anyone to contact me but it might help!!Murray S.
Nobody can assist in hooking up the trailer. Had my husband not been with me, I would have had to cancel my movers and trip. Single women do not know how to hook up trailers, test them, etc. the lady who works this location is very nice but the website should warn users if the site does not have staff . Also, I had to drive 30 miles out of town to get the trailer, the whole experience was challenging. Never had any issues the previous 5 times I rented Uhaul.Christine G.
Trailer back light did not work; thought it was strange person at facility did not hook up trailer, but instead just pointed how to hook up.Ronald W.
Office mgr very nice and helpful. Delivered the trailer right to me and hooked it up.Winston M.
The inside was dirty when we got it. We had to clean it to send it back. The location is fine, but your customer service hotline is awful. I've alreDy sent out emails and tried to call directly to speak to someone about issues.Roman G.
Wouldn't trust my business with anyone else.Brandon H.
No issues with the location. The lady stayed late to help us and we couldn't have moved without her doing so. We appreciate her help very much and she saved the whole uhaul experience for us (which was not good apart from this location and her effort).Joshua W.
They didn't have everything I reserved and the equipment was dirty. The lady inside was very nice but I had to hook up the auto transport by myself in the rain.KENNETH R.
Very friendly and helpful staff.Duane C.
Great customer service wonderful truck overall extremely impressed.. Thank you uhaulRanda H.
This location is where I picked to pick-up. But U-Haul had me scheduled in system for pick-up in Woodstock, AL without letting me know what so ever, that's about 50-55 miles round trip out of my way, & half tank of gas in personal vehicle & a quarter tank of gas in U-Haul vehicle. I would like to be reimbursed for my extra expenses.Jonathan R.