Bad service all time never get on phone ☎️ never in office poor work turned truck in on Saturday and still parked front gate today Thursday yes can check out on line I was instructed to park front gate turn in keys 🔑 drop by c drove truck 4/10 mile returned
erest h
Nassau Rv & Boat Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Yulee, FL 32097
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Location has terrible service, uploading pictures took forever. recomend an option for lower quality images to improve upload time. also my moving pads and furniture dolley i ordered and was charged for were not there. you stole from me u haul
Brendan CMy recent experience with U-Haul was incredibly disappointing. I intentionally selected a location with in-person pickup to avoid issues I’ve had in the past with the application. However, I was relocated to a different location that required digital pickup, and the process was a nightmare. Constant technological glitches delayed my rental, causing unnecessary frustration and wasted time. To make matters worse, the recorded fuel level was incorrect, forcing me to spend extra money on fuel that I shouldn’t have needed to. The truck itself was in terrible condition—most notably, the windshield wipers were in desperate need of replacement, making visibility during rain very unsafe. Additionally, the storage area of the truck was filthy, and I had to spend 30 minutes cleaning it out before I could even begin my move. Adding insult to injury, I paid for a dozen moving blankets, only to find they were not included in the truck. This forced me to scramble and spend a significant amount of money to find alternative ways to protect my belongings. Despite reaching out to U-Haul, I am still waiting for reimbursement. This entire experience was incredibly frustrating and well below any reasonable standard of service. I would not recommend U-Haul based on this experience and hope they make improvements to their processes and quality of equipment for future customers.
Cameron UDefinitely a better experience than the last time I used Uhaul
Maria DI made a trip to the location the day before I intended to pick up the truck to confirm my reservation. There was no staff on site despite it being within the published hours. I figured that perhaps if I made a reservation online there would be someone there when I arrived to pickup the truck. But there was not. At no point during my research of the location or placing the reservation did Uhaul or the site indicate that rentals had to be done as self serve via the app. The process wasn't impossible but it wasn't straight forward either. If self service is the future of Uhaul I am glad I won't be needing to rent trucks much more if at all. It is time for US companies to demonstrate their loyalty to this country and provide jobs, not merely maximizing profit for the executives and investors. Similar to climate change, most people will not realize how damaging it was and is that US companies have shipped jobs overseas since the 1980's.
Donald M