Returned on a Sunday. The location was closed. I had to call a number to speak to someone (Kent Storage guy) who gave me instructions on how to open the gate for myself and other customers. We had issues with mobile check out. Office was closed. Ended up having to call Uhaul main number and speak to a representative. We end up speaking to Kent storage guy again who said he will just manually check it in we can leave. Took two days to get a receipt - they charged me 35$ extra for gas during the manual check in despite putting gas in to the same amount at pick up. Had pictures so had to call Uhaul main number again and spent 30 minutes sorting it out.Kaleb R.
(U-Haul Neighborhood Dealer)
Agassiz, BC V0M1A2
- Mon–Sun8 am–8 pm
- 24 hour customer return
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One-Way and In-Town® Rentals in Agassiz, BC V0M1A2
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- 2.5 Average Customer Rating
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Wipers where old and needed replacing. Person was 1 hour late in contacting me! The contact phone number was incorrect and only took messages. The pick up location was 1 hour from my location and when i asked for a mikeage discount i was told NO.Jean H.
Charged me a fee because the truck smelled like ass when I got it, and it smelled like ass when I dropped it off. Fucking bullshit.Clinton M.
customer service was really poor I had few concern about truck but who ever I was talking over the phone he didn't care ,fuel tank wasn't even 1/2 We called him and told them we took pictures and video but he didn't care at all he said inspection has has been done ,Rude behaver I will never recommend to any of my friend or family member. We request U-haul to look into it .Naginder P.
Dropped truck off at night to find a $72 charge on my credit card from uhaul. The gas on the form was a lot higher then it was when i picked it up. I took a picture because i was never given a pre trip checklist texted To me because i had to swap trucks due to a flat tire. Maybe kent storage could've phoned me as i have a picture of the actual gas gauge at the time of pickup, but no they just charge my credit card for something i didnt even do. Worst experience with uhaul ive ever had. Thanks a lot uhaul.Jared L.