This was by far the worst rental experience I have ever had. I showed up to the facility was given the keys to a truck went out. Inspected it and found the gas cap had been removed and the gas had been siphoned out of it. They had no other truck available or gas cap to replace it. They informed me that I needed to drive 25 miles round-trip to Eureka to get a replacement gas cap they put 1 gallon of gas to get me there. The light was on when I left the station mind you the U-Haul is picked up from a gas station when I arrived at the second U-Haul station in Eureka on Jacobs Avenue the gentleman who had told us to drive there tried three different gas caps, none of which worked and then told me he could “ghetto rig” something, to get me through the day. He also told me that I could go to an auto parts store and purchase the gas cap myself and be reimbursed by U-Haul at this point. I was so upset that he called the U-Haul service requested a 30 mile credit from a woman named Crystal and tried to reserve another truck that was unavailable after over an hour of dealing with this issue I was told to drive back to Arcata without a gas cap and had to go to Napa auto parts and purchased it myself for $30. The rest of the move was fine except for when I got my bill this morning and was charged for 50 miles when the entire round-trip was only 25.1 and for a quarter tank of gas when I repeat, it was bone dry at checkout I intend to report this to the Better Business Bureau all over the review apps on Google. U-Haul could correct this issue by refunding everything but my original rental fee and the damage waiver I paid for which was $40.95 total… It was a complete disaster.
Carolyn F
Arcata Petro Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Arcata, CA 95521
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Location was convenient for where we needed to use the vehicle. The vehicle we rented did the job but it was definitely well used.
Tommy HTold me that he switched my drop off to a different location in Santa Rosa but didn’t actually which made me late to drop off my van within the time to have it out under a day.
Sky MVery nice customer service!
ELLIOT DI was told id only get charged for the days I used the rental. I went ahead and booked it for the time I might need it. Used it for 3 days and was charged for the full time. I called customer service to ask when it'd be fixed. I was told thats not how it works. I said thats what I was told and they said it'd be escalated to a manager. Still haven't heard anything back.
CHARLES V