I can’t say the personnel were helpful because we didn’t speak to anyone at this location. We just put the keys in the drop box so it was easy enough.
Brianna S
Westside Mini Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Athens, AL 35611
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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I scheduled an in person check out and nobody showed up. They would not answer the phone.
Daniel AU-Haul app does not recognize this as being the correct location when you're there. You have to use the website as this location is self-service only. This is not the location's fault, this is a U-Haul app problem. I use the site for storage and it's fine. If I was rating the site only, I would give excellent But U-Haul needs to get this fixed. Although I have a good valid driver's license, every time I rent from U-Haul they want second form of identification like passport or calling someone to see if they know me. I have to do this every single time it's frustrating .
SHERYL Hthe check in process took like an hour due to poor service for my cell phone. i was almost late for work and i left to get this truck on my hour lunch break and still was almost late. return also took forever the pics would not upload i had to start over so many times and had called customer service and then the pics finally loaded. not a good experience at all.
Ashley RPlace was closed on a Friday afternoon at 130 pm ridiculous . And your drop off procedure is not very good for a person who is technically challenged . Will not use uhaul again if I have to go thru that again.
Steve L