I give MIDGARD Self Storage a HIGH rating. THEY were GREAT. The SATURDAY 10/31/2025 service REP was AMAZING. She was SOOOOO HELPFUL. Uhaul.... not so much. The system screwed up SEVERAL times as we tried to complete the rental. It took over 30 minutes to get through all the MUCK. Could not get the system on THEIR end to acknowledge receipt of the scans of the front AND especially the BACK of the Driver's Licenses. On OUR end it said that it had gone through SUCCESSFULLY... On THEIR end, it said that the backside did not scan. I must have taken 20+ photos of the rental truck to submit and... it was a no go on the first 12 submissions. What a PAIN! The last time I rented at a different location, the system was having issues as well. There were humans PRESENT and they got me through it. It also took ~~20+ minutes that time. Hey UHAUL... get your system UPGRADED. When you do it, do it in the middle of the night so it does not cause issues to the renters or those trying to help us through it!!! I hate to be TERSE, but it was VERY frustrating. VERY!!
PATRICIA M
Midgard Self Storage Athens GA
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Athens, GA 30605
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- 4.0 Average Customer Rating
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Everything here was top tier!! I’m thankful for all of the help I’ve received.
Nia SThe reservation was made online and the option was given to pickup the vehicle at the facility or virtual. I choose to pickup the vehicle in person as this would be during normal business hours. I also checked in online to save time in the morning and therefore elected to skip the phone app. However at checkin the process was switched to virtual and a frustrating half hour was spent trying to get a photo of my license uploaded. The vehicle was nearly empty of fuel, however mechanically was fine. Upon return, the process was again virtual and I was unable to load the requested photos. Luckily a person came to complete the checkout.
DONALD ROffer unlimited miles
ELLEN CThe inside of the truck had red mud on both the drivers and passengers side. Everything else was fine with the truck.
Amy C