The van that they gave us was damaged and wouldn’t lock. We went back to the U-Haul store and switched the van out and had to get a truck. We shouldn’t have been given the van to start off with since it didn’t lock. That took an additional hour out of our day since we had to go back. Once we were able to get a vehicle that locked, the rest of the experience was good. U-Haul should make sure that their equipment works before they send people off with a damaged vehicle.
Anthony P
Access USA Automotive
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Austin, TX 78753
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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This was my drop off location. Very convenient for after hours, but is very small for parking. Also, it need a better UHaul sign to help identify the place from the street
Jose MNot in a comfortable area.
Karen WAfter driving 1200 miles and finally unloading the trailer I see a text that tells me to drop it off at a different location. So I go to the new location I need to tell Me that I'm not in the system and then I get another text and they tell me to go to another location. When I arrive at that location they're not happy to see me says there's not really any room but I said I'm gonna drop it off anyway. Absolute awful service from both of the drop off places
david WThe guy running this location is kind and professional. Everything was ready for me when I arrived. No issues.
Corey L