Adam J. on 9/29/2016
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Overall an OUTSTANDING experience! This was my first time on a long, one-way move. Everything went like clockwork. Plenty of time and more than enough miles were allowed. I'd do it again in a heartbeat!
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Rose S. on 9/28/2016
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Called this location 3 separate times, for information and a reservation. It wasn't until the 3rd time, when I got the manager of that location, that I discovered my order was all wrong. She, however, did a great job, in getting it all corrected for me.
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Jenny E. on 9/28/2016
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Nothing. The staff was friendly, patient and helpful.
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James W. on 9/26/2016
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Keep up the very good work.
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John F. on 9/26/2016
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My experience was very good and the help was awesome. The general manager was Dave Martin, he was a big help. After I broke down with my truck on I- 95 in Bangor Maine, Dave & the staff got me the help in needed to keep going, even @ 7:00am. It's great to know that there is still very good people out there to help you. Again thank you !
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TONI H. on 9/24/2016
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I can't think of a thing. Excellent job!
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Devon T. on 9/18/2016
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I needed the truck at 8am on a Sunday and they don't open until 9am they were great and let me have it a day early free of charge to accommodate. That helped with everything so much and if I ever move again I will be using the uhaul service.
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Hector C. on 9/12/2016
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The best ever. You made our move so easy. Thank you
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Michael B. on 9/11/2016
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Na
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Charles M. on 9/8/2016
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Nice location and friendly staff!
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carolyn g. on 9/7/2016
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This location was the opposite of the pick up location. They were helpful, fast, and professional.
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MICHAEL G. on 9/3/2016
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I really want to say that the gentleman serving us went above and beyond, was very fast, helpful and courteous. I went in to just rent a trailer not knowing I was also going to experience exceptional customer service. Thanks so much for this pleasant experience during our stressful time of moving.
Mike
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ashley b. on 9/1/2016
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Stock supplies well; the representatives ran out of paper when I was there and had to print my contract on scrap paper, which already had writing on it. After seeing the 10 foot truck I requested, I wanted to swap for a 15 foot truck, and the fact that I would have had to wait for the employee to go to Staples and get more paper to print a new contract kept me from doing so (because I was pressed for time and couldn't keep waiting around).
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David M. on 8/30/2016
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excellent service, was very busy but was greeted with a hello when i walked in, Jen the new manager is doing a great job, Nick hooked me up and equipment was top notch shape, would not go anywhere else for my U Haul needs. store was well orginized and clean. on a grade from 1 to 10 i would rank this one a 12
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KRISTAN C. on 8/29/2016
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I had three points of contact during the three months that I had a storage unit at this Uhaul location, while the staff was friendly, the first time I was there, and attempted to us a VIP gift card towards my purchase of a storage unit and a truck, I had to go to the site three different times to activate my unit and rent the truck because no one there seemed to know what to do with the gift card or how to apply it. Finally, someone knew how to apply it to my account. The second time I was at this site, I was attempting to access my storage unit and I was unable to open it because it was painted shut and would not open. A staff member had to be called to pry it open for me, and this took more time than necessary to grab something quickly from my until. My third and final contact with this Uhaul site, consisted of moving out of my rented storage unit the day before the lease ran out, (which is today). I was moved out by 4:10 PM, (the site closed at 5:00 PM), and when I went to return my swipe access card at the front desk, I was informed that I could not check out of the unit because and employee was still logged in to my account and he had left for the day, so they could not check me out until the following day. Due to this staff members' error, (not logging out of my account), I then was accessed another bill this morning for another month of leasing the unit. I was informed by the manager at the site that I just ignore the charge today, and that my credit card would not be charged for the amount of renewing the lease this month, however, this incident caused anxiety for me, the customer. I will never use this Uhaul location again. There were three different points of contact with this location, and every time I was there, I experienced a stressful, negative situation - that was NOT the Customers fault. I would like to file a formal complaint with Uhaul and I recommend that this Uhaul location be audited for best practices/operations, and computer training, for all employees. Thank you.
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Craig W. on 8/28/2016
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I could not think of anything to improve. The service was prompt, efficient, and courteous!
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Evan W. on 8/28/2016
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The truck mirrors need to be adjustable. I was looking at the side of the truck the whole drive. Also, they forgot to put my furniture pads in the back of the truck so I had to make a separate trip back on an already very busy day.
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James W. on 8/27/2016
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Excellent service, price, and product. Many thanks, please keep up the good work.
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Belinda B. on 8/22/2016
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Asked for moving blankets but did not receive them. But on a bright note I was not charged for them?? The workers were very accomadating to the needs I had by given me extra time - which I didn't have to use, and by holding tv kits that would not fit in my compact car until I picked up my truck. VERY CHEERFUL AND HELPFUL!!!
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jeff v. on 8/22/2016
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I left a pair of sunglasses and reading glasses in the truck cab. No one set them aside or called me to let me know
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Jim V. on 8/21/2016
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good customer service.
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Bob E. on 8/20/2016
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Continue the good experience.
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Robert F. on 8/19/2016
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No issues what so ever on this end, very professional and easy to work with.
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William S. on 8/19/2016
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The staff member was very efficient and courteous throughout the entire return proces.
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Liz A. on 8/18/2016
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Overly complicated rental agreement. The Rental contract in store was COMPLETELY different than the reservation. While price was about the same, it was needlessly over complicated resulting in 15min of discussion trying to explain to me and explain what i saw on the website.
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