I requested to pick up a truck in Madison, Wi and was sent to Barneveld. Very inconvenient to have to add 1.5 hours to my already long trip that day. Also the app was very slow as the service was weak. The app is also very poorly designed. There was a padlock on the back of the truck that I was not given the code to and had to be on hold with a help representative for nearly half an hour.
Grant H
Barneveld Auto Service
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Barneveld, WI 53507
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- 2.0 Average Customer Rating
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I requested furniture blankets and I think two regular dollies but only an appliance dolly was included. I was charged for at least some of the stuff not included, too.
Brianna GI was not supposed to pick up here. Uhaul moved my location twice and my pick up location that was assigned to me did not even have a truck. I had to waste 5+ hours and drive to this location to pick up this Uhaul. I was also charged over mileage even though I had to drive 40 miles to this location to even get this Uhaul from where I was moving!
Lauren FGet some employees that give a shit.
Shane MI did everything online and when I went to pick it up U-Haul had added $8 for insurance coverage that I did NOT select when I reserved it. I did not see it on the emailed contract (I did not get a printed one) until after I picked up the trailer. Now I am out $8 because the pickup location said I had to call U-Haul which I haven't had a chance to do yet.
Lisa J