I was scheduled for an early pickup of the vehicle, after 7:30 am, I arrived at 8:20. I could not find the link to get my vehicle and tried for 10 minutes, finally reached out to your customer support and was told that the reservation had been locked because I was not there at 7:30. They unlocked the reservation and your app/portal REALLY SUCKS . I tried to get through the process for 25 minutes and gave up when the store employees showed up to open at 9:00. I was there for 40 minutes trying to get the key to the truck.
MICHAEL S
Your Space Storage at Bel Air
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bel Air, MD 21015
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Everything went great. Both reps were amazing and the whole process was set up perfect. Thank you
David LWonderful experience! We had originally planned to rent a trailer from this location for a one way haul. Once we realized that our minivan was not wired correctly to safely use the trailer, the uhaul customer service rep quickly got us set up with a one-way van rental. From check in for original trailer rental to leaving with our van, it took less than 30 minutes. Would absolutely recommend this location!
Margaret PFor a 3-3.5-hour rental and 47 miles the cost was very expensive
Christian RTruck had a check engine light on when i picked the truck up. Was told they couldn’t do anything about it and to run the truck till it breaks down. Back of the truck / cargo area was dirty. I had to clean before i could move.
BRADLEY V