OMG...this location should NOT advertise self-pick up using one's phone - what an absolute nightmare. I spent over an hour and was not certain until the last second I would be able to get the key to the van I had rented. The store needs a wi-fi signal, the lockbox should be under a small roof, and the lockbox is garbage and needs to be replaced with something newer that will work easily. I was SO upset by how impossible it was to get into the lockbox. I uploaded my photo and info 5 times - it did not work. I finally called some number and the guy was pretty good at calming me down - I had many people waiting to help load the van - people who all needed to be somewhere else. WHAT a friggin' nightmare that was. NO ONE should ever have to endure this dreadful process.
Lynda W
Schultz Power Equipment
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Beloit, WI 53511
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Customer Reviews
- 4.5 Average Customer Rating
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Perhaps clean up the outside around the office a bit. The building and grounds look abandoned.
Lynda WI had reserved 2 vehicles from an antique mall, and hadn't thoroughly read my text, so when I arrived to pick up 2 vehicles, I was told I had to go across town to this location. The gentleman who helped was kind enough, but slow and was not nearly as helpful as the people at the other location.
susan hRental was great
THOMAS DThey added the extra coverage on my bill without asking I have full coverage on my vehicle, which would’ve covered any damage anyway so they basically charge me extra $30 without asking.
randy s